Senior Technical Consultant

DocuSign, Inc.; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading e-signature platform provider in Bengaluru seeks a Technical Consultant to support the deployment of their Agreement Cloud platform. This role involves developing customer solutions, client management, and ensuring project success. Ideal candidates will have a Bachelor's degree in Computer Science and over 5 years of experience with SaaS technologies, particularly in software development and API integrations. The position supports a hybrid work model with a minimum in-office expectation of 2 days per week.

Qualifications

• 5+ years experience working directly with customers to understand business needs.
• Demonstrated software development expertise with SaaS technologies including XML and REST.
• Experience in product/custom engineering development with SaaS products.

Responsibilities

• Develop solutions for customers’ Agreement Cloud platform deployment.
• Manage customer expectations and remove roadblocks for successful projects.
• Produce client-facing documentation per implementation methodology.

Skills

SaaS technologies

Software development expertise

Client management

API middleware development

Cloud technology innovation

Education

Bachelor's degree in Computer Science or equivalent

Tools

Salesforce.com

.NET

Java

PHP

Ruby

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Technical Consultant (TC) works within Docusign’s professional services organization, composed of Product Consultants, Project Managers, Architects, and other Technical Consultants. The TC acts as the primary technical subject matter expert in support of customers and partners deploying Docusign Agreement Cloud platform and eSignature solutions. The successful candidate will possess the ability to understand complex business requirements and design technical solutions to meet those needs. This role is responsible for ensuring implementation project success by assisting in the deployment of out-of-the-box connectors or providing specialist knowledge of Docusign APIs in support of custom integrations. Finally, the TC will play a critical part in the continued success of customers’ accelerated adoption of the Docusign Agreement Cloud and the overall success of the Professional Services team.

This position is an individual contributor role reporting to the Regional Delivery Manager - India.

Responsibility

• Develop solutions for customers’ Agreement Cloud platform deployment using a variety of technologies
• Be a trusted leader to work closely with internal and external resources to manage customer expectations as well as removing roadblocks for successful projects resulting in high customer satisfaction
• Work with Engagement Managers to scope additional use cases to enable strong adoption, renewal, and upsell
• Support organization initiatives to enhance and expand our team’s knowledge and our services offerings
• Produce and manage client-facing documentation per Docusign’s implementation methodology
• Innovate and develop new solutions leveraging cloud technology, along with the entire stack of Docusign Agreement Cloud solutions

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in Computer Science or equivalent
• 5+ years experience working directly with customers to understand business needs and applying technology solutions to their requirements
• Demonstrated software development, advisory, and consultative expertise, specifically with SaaS technologies including XML (WSDL), REST, SOAP, Publisher/ Listener architecture, and software technology including .NET, Java, PHP, Ruby, etc
• 5+ years product/custom engineering development experience, working with code (C++, C# or Java, etc.), with SaaS products/platforms

Preferred

• Technical expertise with common SaaS platforms such as Salesforce.com as well as associated managed packages
• Salesforce Apex programming expertise
• Demonstrated design/build experience with cloud-based architecture
• Experience in .NET / Java development and deployment toolkits, Azure/AWS cloud
• Experience leading larger projects with multiple workstreams, resources, products
• Experience in developing API middleware (such as Mulesoft)
• Excellent written and verbal communication skills
• Ability to identify and resolve ambiguity