Senior Technical Architect - Banking and Automation

Genpact; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

Genpact is seeking a Senior Technical Architect for Banking & Intelligent Automation, based in Bangalore with hybrid work. The role drives strategy and hands-on design of scalable, secure banking automation across Maisa AI, Salesforce, UiPath, Appian and more, ensuring regulatory compliance and enterprise-grade governance.

The candidate will lead architecture decisions, collaborate with stakeholders, and define patterns for integration, data, and security in regulated environments.

Qualifications

• 15+ years of IT experience with 8+ years in architecture roles.
• Deep banking domain expertise (retail, corporate, payments, lending).
• Proven experience architecting agentic AI / autonomous AI solutions.
• Hands-on with Maisa AI or equivalent platforms.
• Strong experience with Salesforce, UiPath, and Appian.
• Expertise in enterprise integration architecture.

Responsibilities

• Define end-to-end technical architecture for complex banking programs.
• Lead architectural decisions across multi-platform ecosystems.
• Design agentic AI solutions with multi-agent orchestration and governance.
• Architect solutions on Maisa AI, Salesforce, UiPath, and Appian platforms.
• Lead integration patterns using MuleSoft, Kafka, and APIs.
• Ensure TOGAF/Zachman alignment and non-functional requirements.

Skills

Architectural leadership

Agentic AI design

Cloud architecture

Regulatory compliance

Tools

Maisa AI

Salesforce

UiPath

Appian

MuleSoft

Kafka

Job description

Senior Technical Architect Banking & Intelligent Automation

Location: [Bangalore / Hybrid]

About the Role

We are seeking a highly accomplished Senior Technical Architect with 15+ years of progressive experience in banking technology, agentic AI solutions, and enterprise automation platforms. The ideal candidate will lead the design and implementation of next-generation intelligent solutions, leveraging cutting-edge platforms such as Maisa AI, Salesforce, UiPath, and Appian, while championing robust integration and enterprise architecture practices across the organization.

This role demands a strategic thinker with deep hands-on technical expertise, capable of architecting scalable, secure, and compliant solutions in highly regulated banking environments.

Key Responsibilities

1. Strategic Architecture & Leadership

• Define and own the end-to-end technical architecture for complex banking transformation programs.
• Lead architectural decisions across multi-platform, multi-vendor ecosystems.
• Provide thought leadership on emerging technologies, particularly in agentic AI and intelligent automation.
• Collaborate with business stakeholders, product owners, and engineering teams to translate business goals into technical roadmaps.

2. Agentic AI Solution Design

• Architect and design autonomous, goal-driven agentic AI solutions for banking use cases (e.g., customer onboarding, fraud detection, KYC/AML, intelligent advisory).
• Design multi-agent orchestration frameworks, including reasoning, planning, memory, and tool-use patterns.
• Define guardrails, observability, and governance models for AI agents in regulated environments.

3. Maisa AI (or Equivalent) Architecture

• Lead the architecture and design of solutions on Maisa AI or equivalent agentic platforms (e.g., LangGraph, CrewAI, AutoGen, Microsoft Copilot Studio).
• Design Knowledge Processing Units (KPUs) and deterministic agentic workflows.
• Establish integration patterns between agentic platforms and core banking systems.

4. Salesforce Architecture

• Architect Salesforce Financial Services Cloud, Sales Cloud, Service Cloud, and Marketing Cloud solutions.
• Design Salesforce data models, integration patterns (MuleSoft, APIs), security models, and governance frameworks.
• Lead Einstein AI / Agentforce integrations within enterprise ecosystems.

5. UiPath Architecture

• Design enterprise-grade RPA and intelligent automation solutions on UiPath.
• Architect UiPath Orchestrator, AI Center, Document Understanding, and Action Center deployments.
• Define automation governance, CoE operating models, and scaling strategies.

6. Appian Architecture

• Architect low-code BPM and case management solutions on Appian.
• Design process models, data fabrics, integrations, and AI-infused workflows.
• Drive Appian-based digital process automation aligned with banking compliance requirements.

7. ServiceNow (Good to Have)

• Provide architectural guidance on ServiceNow ITSM, ITOM, and workflow automation integrations.
• Design touchpoints between ServiceNow and broader automation ecosystems.

8. Integration & Enterprise Architecture

• Define enterprise integration patterns (event-driven, API-led, microservices, ESB).
• Architect solutions using MuleSoft, Kafka, REST/SOAP, GraphQL, and iPaaS platforms.
• Ensure alignment with TOGAF / Zachman frameworks and enterprise standards.
• Establish NFRs: scalability, performance, security, compliance, and resilience.

9. Data Architecture, data modelling and data products

Required Skills & Qualifications

Mandatory Experience

• 15+ years of overall IT experience, with at least 8+ years in architecture roles.
• Strong banking and financial services domain expertise (retail banking, corporate banking, payments, lending, wealth management, or capital markets).
• Proven experience architecting agentic AI / autonomous AI solutions.
• Hands-on expertise with Maisa AI or equivalent agentic platforms.
• Deep architectural experience in Salesforce, UiPath, and Appian.
• Strong background in enterprise integration architecture.

Technical Competencies

• AI/ML: LLMs, RAG, agentic frameworks, prompt engineering, vector databases.
• Cloud: AWS / Azure / GCP solution architecture and deployment.
• Integration: MuleSoft, Kafka, API Gateways, microservices, event-driven architecture.
• Security: OAuth2, OIDC, SAML, banking-grade security and compliance (PCI-DSS, SOC 2, GDPR).
• DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), IaC (Terraform).

Certifications (Preferred)

• TOGAF 9 / 10 Certified
• Salesforce Certified Technical Architect (CTA) or Application/System Architect
• UiPath Advanced RPA Developer / Solution Architect
• Appian Certified Lead Developer / Architect
• AWS / Azure Solution Architect Professional
• ServiceNow Certified System Administrator / CIS (good to have)

Soft Skills

• Excellent stakeholder management and executive communication.
• Strong leadership and mentoring abilities.
• Ability to navigate complex, matrixed organizations.
• Strategic mindset with a hands-on technical approach.

Domain and other expectations

• Experience with Retail, Corporate, Private banking. Worked on Mortgage, lending, payments and core banking.
• Familiarity with regulatory frameworks (Basel III, FATCA, PSD2, Open Banking).
• Published thought leadership in AI, automation, or banking technology.
• Experience leading Centers of Excellence (CoE) for automation or AI.

What We Offer

• Opportunity to architect industry-defining solutions at the intersection of banking, AI, and automation.
• Access to cutting-edge technology and continuous learning programs.
• Collaborative, innovation-driven culture