Senior Technical Account Manager India

Synoptek; Ahmedabad District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Synoptek is seeking a Senior Technical Account Manager to lead strategic client relationships and drive service delivery across managed services environments. You will partner with leadership on escalations, governance, and service recovery, translating technical issues into clear business guidance.

The role demands ongoing oversight of service health, risk management, and KPI reporting to executives, with a focus on customer satisfaction, value delivery, and long-term partnerships.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• 5 to 10 years of experience in enterprise IT service delivery or account management.

Responsibilities

• Manage enterprise client relationships and coordinate service delivery across cross-functional teams.
• Lead escalations, governance, and service recovery planning with leadership.
• Translate technical issues into business recommendations and advise on infrastructure, cloud, cybersecurity, and managed services solutions.
• Monitor KPIs and service metrics, deliver executive-level operational updates, and ensure customer satisfaction.

Skills

Technical Account Management

Client Relationship Management

Managed Services

Service Delivery

Operational Governance

Escalation Management

Service Recovery Planning

Stakeholder Management

Enterprise Infrastructure

Cloud Technologies

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Job description

Job Description

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!

The Senior Technical Account Manager is responsible for managing strategic client relationships, leading technical service delivery initiatives, and ensuring operational excellence across managed services environments while acting as a trusted advisor and driving customer satisfaction, operational stability, and long-term business value.

Mandatory Skills

Technical Account Management, Client Relationship Management, Managed Services, Service Delivery, Operational Governance, Escalation Management, Service Recovery Planning, Stakeholder Management, Enterprise Infrastructure, Cloud Technologies

Role

Responsible for managing enterprise client relationships, leading service delivery activities, coordinating cross-functional managed services execution, partnering with leadership for escalations and service recovery planning, translating technical issues into business recommendations, monitoring service health and operational risks, facilitating communication between internal teams and client stakeholders, supporting billing and contract alignment activities, leading governance and reporting processes, driving operational improvement initiatives, monitoring KPIs and service metrics, delivering executive-level operational updates, providing consultative guidance on infrastructure, cloud, cybersecurity, and managed services solutions, supporting incident and problem management activities, and maintaining awareness of emerging technologies and compliance requirements.

Flsa

Exempt

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Location

Ahmedabad, Gujarat, India

Education Qualification

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field required.

Desirable Skills

Compliance Requirements, Executive-level Reporting, Contract Alignment, Billing Coordination, Service Metrics Analysis, Operational Excellence, Customer Experience Improvement, Emerging Technologies, Consulting, Multi-client Environment Management

Experience

5 to 10 Years