Senior Technical Account Manager

PHONEPE LIMITED; Bengaluru; On-site; INR 2,800,000 - 4,000,000; Full time

Benefits offered by this job

Medical Insurance

Parental Support

Relocation benefits

Job summary

PhonePe Limited is seeking a Senior Technical Account Manager to serve as the primary contact for technical and product discussions with key accounts after go-live. The role blends technical expertise with strategic business insight to resolve merchant issues and drive product adoption.

You will build relationships with merchant tech contacts, analyze queries, troubleshoot effectively, and become a subject-matter expert on the PhonePe product stack.

Qualifications

• 5+ years of experience in client-facing Technical support/ Technical account management roles.

Responsibilities

• Build healthy relationships with merchant's tech contacts, help them unblock challenges.
• Understand merchant queries, analyse them and do hands-on troubleshooting to ensure merchant's day-to-day technical challenges are resolved in a timely and professional manner.
• Gain good understanding of the PhonePe product stack and become SME for assigned product
• Help Identify product & technical gaps and suggest improvements
• Report Issues or bugs to Product /Software engineering teams and work towards a resolution with collaboration.
• Advocate and drive Merchant behavior as well as identify new opportunities where PhonePe products and technologies can better fit the merchant's business.
• Act as Subject matter expert and drive all best practices with the merchant, document all tech related info, gather feedback and requested enhancements and develop detailed business requirements and represent the client in product prioritisation cycles.
• Work very closely with Sales, Product and Engineering teams on a day to day basis.

Skills

REST APIs

Query writing

Troubleshooting

Programming basics

Excel & PowerPoint

Tools

Postman

SOAP UI

Job description

• Department Name: Online Merchants Business

Company Description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

The Senior Technical Account Managers will play a key role by acting as a dedicated point of contact for all technical and product related discussions post go live for all the Key accounts . We see technical experience as a vital component of the overall merchant journey. When we excel in our role, merchants can effortlessly accept payments from their end customers and expand their businesses on PhonePe.

This role requires a blend of technical expertise, strategic business insight, and analytical skills to understand merchant problems and deliver the solutions that meet client requirements, comply with regulatory standards, and align with the organization’s objectives.
Responsibilities:

Build healthy relationships with merchant's tech contacts, help them unblock challenges.

Understand merchant queries, analyse them and do hands-on troubleshooting to ensure merchant's day-to-day technical challenges are resolved in a timely and professional manner.

Gain good understanding of the PhonePe product stack and become SME for assigned product

Help Identify product & technical gaps and suggest improvements

Report Issues or bugs to Product /Software engineering teams and work towards a resolution with collaboration.

Advocate and drive Merchant behavior as well as identify new opportunities where PhonePe products and technologies can better fit the merchant's business.

Act as Subject matter expert and drive all best practices with the merchant, document all tech related info, gather feedback and requested enhancements and develop detailed business requirements and represent the client in product prioritisation cycles.

Work very closely with Sales, Product and Engineering teams on a day to day basis.

Qualifications

5+ years of experience in client-facing Technical support/ Technical account management roles.

Proficient in Rest APIs using JSON or SOAP UI/Postman tools.

Hands-on experience with query writing.

Strong troubleshooting skills for technical issues in web and mobile applications.

Basic knowledge of programming languages (Python, PHP, Java), and platforms (Web, Android, iOS) will be a plus.

Proficiency in Excel, PowerPoint, and databases.

Excellent in written and verbal communication and good in presentation skills.

Excellent multitasking and project management skills.

Experience in the payments industry is a plus.

Strong technical, analytical, and presentation skills.

You’re excited to help colleagues in developing new skills and advance in their careers

You lead by example, by setting the right context, and by helping teammates do their best work

You have Strong quantitative, analytical, and Problem Solving skills

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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