Senior Systems Engineer - MFT

LinuxCareers; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Ensono is seeking a Senior Systems Engineer to oversee Managed File Transfer (MFT) operations, monitoring end-to-end file transfers across a global IT landscape and handling incidents. You will serve as the primary contact for failed, delayed, or undelivered transfers, provide day-to-day customer support, and participate in on-call rotations to maintain 24/7 service availability.

Strong IT fundamentals and English proficiency are required.

Qualifications

• Basic education or completed apprenticeship.
• Foundational IT knowledge including Microsoft Office.
• Hands-on understanding of NDM (Connect:Direct / Network Data Mover) for managed file transfers.
• Strong communication and coordination skills.
• Fluent English with enthusiasm for multicultural teamwork.
• Willingness to provide on-call support on rotational basis.

Responsibilities

• Monitor end-to-end file transfers and key milestones across global IT infrastructure.
• Handle incidents and escalations following Incident and Problem Management processes with thorough documentation.
• Perform root cause analyses and drive Problem Management actions.
• Provide day-to-day support to MFT service customers as primary point of contact for failed, delayed, or undelivered transfers.
• Maintain 24/7 service availability through on-call rotational support.

Skills

Foundational IT knowledge

Communication skills

Fluent English

On-call rotation

Education

Basic education or completed apprenticeship

Tools

NDM (Connect:Direct)

Job description

Ensono is a hybrid IT services provider offering infrastructure optimization and modernization. This role is a Senior Systems Engineer focused on Managed File Transfer (MFT) operations, monitoring end-to-end file transfers across a global IT landscape, handling incidents and escalations, and providing customer support.

What You'll Do

• Monitor end-to-end file transfers and key milestones across global IT infrastructure
• Handle incidents and escalations following Incident and Problem Management processes with thorough documentation
• Perform root cause analyses and drive Problem Management actions
• Provide day-to-day support to MFT service customers as primary point of contact for failed, delayed, or undelivered transfers
• Maintain 24/7 service availability through on-call rotational support

What You Need

• Basic education or completed apprenticeship
• Foundational IT knowledge including Microsoft Office
• Hands-on understanding of NDM (Connect:Direct / Network Data Mover) for managed file transfers
• Strong communication and coordination skills
• Fluent English with enthusiasm for multicultural teamwork
• Willingness to provide on-call support on rotational basis

Nice to Have

• Familiarity with operating systems including Unix, Linux, Windows, and z/OS
• Working knowledge of SSH (Secure Shell) and security certificates for file transfer
• Experience with ServiceNow