Senior Systems Engineer - IT Service Management

Infosys Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys Limited in Bengaluru invites a detail-oriented IT Asset & Compliance professional with 2–4 years of experience to join the Computers & Communications Division. The role requires shifts flexibility, audits like ISO20000/27000, and strong MS Excel data handling to support asset life cycle and invoice management.

You will interpret KPIs and SLAs, collaborate across geographies, coordinate with vendors, and deliver high-quality work with minimal supervision.

Qualifications

• Should be flexible to work in different shift timings and coordinate with different teams across geographies.
• Should be experienced in handling various IT audits – ISO20K, 27K etc.
• Experience in Compliance management w.r.t., IT Asset Management and Invoice Management
• Extreme detail oriented in all aspects of work.
• Ability to understand and interpret KPIs, SLAs and other IT service performance metrics as related to Asset Life Cycle Management and perform within the contract requirements.
• Ability to work as an effective team member as well as a self-motivated individual contributor.
• Proven ability to deliver high quality work on time and with minimal supervision, this role requires a self-starter.
• Ability to multi-task and prioritize working in a fast-paced environment.
• Strong bilingual skills (English) in both written and verbal communications.
• Willing to put in extra time and effort in crisis situations.
• Understand the core aspects and functionality of different service contracts during the life cycle of each asset based on the needs of the end customers/ end users (third party maintenance vs OEM prepaid maintenance, lease contracts, and asset reuse
• Understand differences between warranties and maintenances, and what supports what.
• Experience in tracking of purchase orders information.
• Knowledge and experience of working in Service Now
• Vendor co-ordination & Interactions
• Be a team player and have healthy relationship with all stake holders

Responsibilities

• Should be flexible to work in different shift timings and coordinate with different teams across geographies.
• Experience in handling various IT audits – ISO20K, 27K etc.
• Experience in Compliance management w.r.t., IT Asset Management and Invoice Management
• Understand KPIs, SLAs and other IT service performance metrics as related to Asset Life Cycle Management and perform within the contract requirements.
• Work as an effective team member as well as a self-motivated individual contributor.
• Proven ability to deliver high quality work on time with minimal supervision.
• Ability to multi-task and prioritize in a fast-paced environment.

Education

BE

Tools

MS Excel

Job description

Job ID/Reference Code PROGEN-EXTERNAL-250477

Work Experience 2 - 4 Years

Educational Requirements BE

Service Line Computers & Communications Division

Responsibilities Should be flexible to work in different shift timings and coordinate with different teams across geographies.Should be experienced in handling various IT audits – ISO20K, 27K etc.Experience in Compliance management w.r.t., IT Asset Management and Invoice ManagementExtreme detail oriented in all aspects of work.Ability to understand and interpret KPIs, SLAs and other IT service performance metrics as related to Asset Life Cycle Management and perform within the contract requirements.Ability to work as an effective team member as well as a self-motivated individual contributor. Proven ability to deliver high quality work on time and with minimal supervision, this role requires a self-starter.Ability to multi-task and prioritize working in a fast-paced environment.Expert level use of MS Excel in working with multiple large data sources to combine for use in problem resolution.Focused on planning ahead and managing time well.Strong bilingual skills (English) in both written and verbal communications.Willing to put in extra time and effort in crisis situations.Understand the core aspects and functionality of different service contracts during the life cycle of each asset based on the needs of the end customers/ end users (third party maintenance vs OEM prepaid maintenance, lease contracts, and asset reuseUnderstand differences between warranties and maintenances, and what supports what.Experience in tracking of purchase orders information.Knowledge and experience of working in Service NowVendor co-ordination & InteractionsBe a team player and have healthy relationship with all stake holders