Senior Systems Engineer I - Cloud Solutions Team

SurveyMonkey; Bengaluru; On-site; INR 2,600,000 - 4,200,000; Full time

Benefits offered by this job

Hybrid work

Job summary

SurveyMonkey is seeking an experienced Infrastructure engineer to design, build, and operate our cloud-based platform in Bengaluru. You will own AWS environments, manage self‑managed Kubernetes clusters on EC2, and drive automation with Terraform, CloudFormation and Ansible.

You will strengthen observability with Splunk, Grafana, Prometheus, OpenTelemetry, and CloudWatch, while mentoring engineers and participating in on‑call rotations.

Qualifications

• 5–7 years of relevant professional experience with cloud platforms such as AWS.
• Experience with Terraform, CloudFormation, Docker, Kubernetes, scripting (Bash/Python/Yaml), and Helm.
• Experience with Splunk, Grafana/Prometheus, ELK (Elasticsearch/Logstash/Kibana).
• Experience instrumenting PHP, Python, Java and Node.js applications to send metrics, traces, and logs to third‑party observability tooling.
• Experience with GitOps and tools like ArgoCD/fluxcd.
• Ability to listen and partner to understand requirements, troubleshoot problems, or promote the adoption of platforms.
• Experience with GitHub/GitHub Actions/Jenkins/Gitlab in either a software engineering or DevOps environment.
• Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium.
• Preferably experience with secrets management, for example Hashicorp Vault or AWS Secret Manager.

Responsibilities

• Own and operate existing AWS environments, focusing on stability, enhancements, and continuous improvement.
• Enhance and maintain self‑managed Kubernetes clusters on EC2 (upgrades, scaling, reliability) using Kubernetes and Docker. Drive improvements in infrastructure automation using Terraform, AWS CloudFormation, and Ansible.
• Optimize CI/CD and GitOps workflows using GitHub Actions, Jenkins, GitLab, Argo CD, or FluxCD.
• Strengthen observability and reliability using Amazon CloudWatch, Splunk, Grafana, Prometheus, Elastic Stack, and OpenTelemetry. Lead troubleshooting, incident response, and hands‑on technical improvements while mentoring engineers.
• Participate in on‑call rotations and support incident resolution.

Skills

AWS

Kubernetes

Terraform

CI/CD

Observability

GitOps

Bash scripting

Tools

Docker

Jenkins

GitHub Actions

Argo CD

FluxCD

CloudFormation

Ansible

Prometheus

Grafana

Splunk

OpenTelemetry

Job description

What we’re looking for

As a member of the Infrastructure team at SurveyMonkey, you will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our multi‑tenant AWS environments. This role presents a prime opportunity for building world‑class infrastructure, solving complex problems at scale, learning new technologies and offering mentorship to other engineers.

What you’ll be working on

• Own and operate existing AWS environments, focusing on stability, enhancements, and continuous improvement using Amazon Web Services.
• Enhance and maintain self‑managed Kubernetes clusters on EC2 (upgrades, scaling, reliability) using Kubernetes and Docker. Drive improvements in infrastructure automation using Terraform, AWS CloudFormation, and Ansible.
• Optimize CI/CD and GitOps workflows using GitHub Actions, Jenkins, GitLab, Argo CD, or FluxCD.
• Strengthen observability and reliability using Amazon CloudWatch, Splunk, Grafana, Prometheus, Elastic Stack, and OpenTelemetry. Lead troubleshooting, incident response, and hands‑on technical improvements while mentoring engineers.
• Participate in on‑call rotations and support incident resolution.

We’d love to hear from people with:

• 5-7 years of relevant professional experience with cloud platforms such as AWS, Heroku.
• Experience with Terraform, CloudFormation, Docker, Kubernetes, scripting (Bash/Python/Yaml), and Helm.
• Experience with Splunk, Grafana/Prometheus, ELK (Elasticsearch/Logstash/Kibana).
• Experience instrumenting PHP, Python, Java and Node.js applications to send metrics, traces, and logs to third‑party observability tooling.
• Experience with GitOps and tools like ArgoCD/fluxcd.
• Ability to listen and partner to understand requirements, troubleshoot problems, or promote the adoption of platforms.
• Experience with GitHub/GitHub Actions/Jenkins/Gitlab in either a software engineering or DevOps environment.
• Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium.
• Preferably experience with secrets management, for example Hashicorp Vault or AWS Secret Manager.

SurveyMonkey is a hybrid role requiring you to work from the SurveyMonkey office in Bengaluru 3 days per week.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Your data

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.