Senior Systems Analyst
Delta Technology Hub
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Benefits offered by this job
Job summary
Delta Air Lines seeks an HR Systems Operations Professional to administer and enable critical HR, AI, and Compliance platforms from Bangalore. You will act as a super administrator, deliver actionable dashboards, and maintain process documentation to ensure stability and scalable adoption across enterprise systems in a regulated environment.
The role emphasizes detailed operational support, reporting insights, and training enablement to align with fast-moving compliance and AI initiatives, while
Qualifications
- 4-7 years of experience supporting enterprise HR, Compliance, or business systems in an administrative or operations role.
- Proven experience with ServiceNow configuration and development.
- Proven experience performing system administration tasks, including user provisioning and access management.
- Experience creating reports, dashboards, and operational metrics for leadership or business users.
- Strong documentation skills, including creation of SOPs, process flows, training materials, and job aids.
- Experience supporting UAT, testing cycles, or system releases.
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
Responsibilities
- Serve as a super administrator for HR, AI, and Compliance systems, performing user provisioning, role-based access management, and light system configuration.
- Provide day-to-day system support, troubleshooting, and coordination of issue resolution with IT, vendors, and functional partners.
- Support system maintenance activities including configuration updates, access audits, and operational readiness tasks.
- Ensure system stability and adherence to access, security, and compliance standards.
- Create, maintain, and enhance utilization reports and dashboards for HR, AI, and Compliance platforms.
- Monitor system usage, adoption trends, and operational metrics to support leadership visibility and decision-making.
- Perform ongoing analysis to identify risks, bottlenecks, and opportunities for process or system improvement.
- Partner with stakeholders to define reporting requirements and translate them into actionable, repeatable outputs.
- Develop and maintain process documentation, workflows, and operating models aligned to system capabilities.
- Prepare for and support User Acceptance Testing (UAT), including test case creation, execution support, defect tracking, and validation of fixes.
- Ensure documentation remains current as systems, integrations, and policies evolve.
- Support go-lives and releases by validating readiness across procedures, access, and training materials.
- Create and maintain training materials, job aids, and standard operating procedures (SOPs) for system users and administrators.
- Support user onboarding and adoption through clear, consistent, and accessible enablement content.
- Partner with HR, Compliance, and IT teams to ensure training accurately reflects system behavior and policy requirements.
- Work closely with HR Systems, Compliance, Legal, AI governance, IT, and vendor partners to support operational execution.
- Participate in compliance- and AI-related initiatives by providing system expertise, reporting, and operational support.
- Act as a reliable execution partner to ensure projects move forward without overloading onshore resources.
- Accelerates delivery of critical compliance and AI initiatives through strong operational execution and administrative support.
- Ensures process documentation, SOPs, and training materials remain current and aligned with system changes.
- Reduces risk of operational bottlenecks, single points of failure, and team burnout by providing consistent, scalable support.
- Improves visibility into system utilization and performance through reliable dashboards and reporting.
Skills
Education
Tools
Job description
Delta Air Lines is seeking a highly skilled HR Systems Operations Professional to support the administration, reporting, and operational enablement of critical HR, AI, and Compliance platforms. This role serves as a super administrator across multiple systems, providing essential system support, utilization reporting, process documentation, and training enablement that ensures platforms remain stable, scalable, and well-adopted.
This role plays a key part in ensuring that operational execution, reporting, and documentation keep pace with fast-moving compliance and AI initiatives. The ideal candidate is detail-oriented, operationally strong, and comfortable working across multiple enterprise systems in a highly regulated environment, providing reliable administrative support, reporting insights, and process consistency.
- Serve as a super administrator for HR, AI, and Compliance systems, performing user provisioning, role-based access management, and light system configuration.
- Provide day-to-day system support, troubleshooting, and coordination of issue resolution with IT, vendors, and functional partners.
- Support system maintenance activities including configuration updates, access audits, and operational readiness tasks.
- Ensure system stability and adherence to access, security, and compliance standards.
- Create, maintain, and enhance utilization reports and dashboards for HR, AI, and Compliance platforms.
- Monitor system usage, adoption trends, and operational metrics to support leadership visibility and decision-making.
- Perform ongoing analysis to identify risks, bottlenecks, and opportunities for process or system improvement.
- Partner with stakeholders to define reporting requirements and translate them into actionable, repeatable outputs.
- Develop and maintain process documentation, workflows, and operating models aligned to system capabilities.
- Prepare for and support User Acceptance Testing (UAT), including test case creation, execution support, defect tracking, and validation of fixes.
- Ensure documentation remains current as systems, integrations, and policies evolve.
- Support go-lives and releases by validating readiness across procedures, access, and training materials.
- Create and maintain training materials, job aids, and standard operating procedures (SOPs) for system users and administrators.
- Support user onboarding and adoption through clear, consistent, and accessible enablement content.
- Partner with HR, Compliance, and IT teams to ensure training accurately reflects system behavior and policy requirements.
- Work closely with HR Systems, Compliance, Legal, AI governance, IT, and vendor partners to support operational execution.
- Participate in compliance- and AI-related initiatives by providing system expertise, reporting, and operational support.
- Act as a reliable execution partner to ensure projects move forward without overloading onshore resources.
- Accelerates delivery of critical compliance and AI initiatives through strong operational execution and administrative support.
- Ensures process documentation, SOPs, and training materials remain current and aligned with system changes.
- Reduces risk of operational bottlenecks, single points of failure, and team burnout by providing consistent, scalable support.
- Improves visibility into system utilization and performance through reliable dashboards and reporting.
- Embraces diverse people, thinking, and styles.
- Consistently prioritizes safety and security of self, others, and personal data.
- Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field (not required).
- 4-7 years of experience supporting enterprise HR, Compliance, or business systems in an administrative or operations role.
- Proven experience with ServiceNow configuration and development
- Proven experience performing system administration tasks, including user provisioning and access management.
- Experience creating reports, dashboards, and operational metrics for leadership or business users.
- Strong documentation skills, including creation of SOPs, process flows, training materials, and job aids.
- Experience supporting UAT, testing cycles, or system releases.
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
- Experience supporting compliance-focused or highly regulated systems.
- Familiarity with HR technology ecosystems and cross-system integrations.
- Experience supporting AI-enabled tools or platforms within a governance framework.
- Comfort working with data visualization or BI tools (e.g., Tableau, Power BI, system-native reporting).
- Experience working with vendors and IT partners to resolve system issues.
What started as a humble, little aerial crop-dustingoperation called Huff DalandDusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting‑edge methodologies. By continuously reimagining processes and driving technology‑led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the \"Leader in Employee Volunteering\" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.
For more information, please visit www.deltatechhub.com
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting‑edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
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