Senior System Admin II

Shell Recharge Solutions; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Benefits offered by this job

Flexible scheduling

Virtualization options

Generous holiday package

Competitive pay and benefits

Performance and rewards bonus program

Job summary

Shell Recharge Solutions is seeking a Senior Systems Administrator II to lead advanced IT support across systems, applications, and integrations for our growing EV charging platforms. You will act as Tier 3 escalation point and own platform governance and compliance activities.

You will coordinate vendors, licenses, and audits, maintain documentation, and partner with IT, engineering, and service providers in a fast-paced, high-growth environment.

Qualifications

• Advanced IT support (Tier 2/3) experience.
• Hands-on with multiple SaaS / enterprise platforms.
• Experience with access management and integrations.
• Familiarity with ISO 27001 / PCI DSS.
• Strong troubleshooting and stakeholder management.

Responsibilities

• Provide Tier 3 IT support across systems, applications, and integrations.
• Administer and support enterprise applications including: AWS, Slack, Atlassian, GitHub, Salesforce.
• Manage user access, roles, configurations, and integrations.
• Act as primary escalation point for platform and system issues.
• Maintain application governance standards and controls.
• Support ISO 27001 and PCI DSS audits (evidence collection, control support).
• Coordinate vendors, contracts, licenses, and invoices.
• Maintain system and process documentation.
• Partner with IT, engineering, compliance, and service providers.

Skills

Advanced IT support

SaaS platforms

Access management

ISO 27001 / PCI DSS

Stakeholder management

Tools

AWS

Slack

Atlassian

GitHub

Salesforce

Job description

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in offshore India, the company’s global footprint spans across three continents with deployments in 13 different countries.

With a team of up to 200 professionals in India, we serve as the operational backbone for one of the world’s most advanced EV charging networks—driving decarbonization, digitalization, and mobility at scale.

Shell Recharge Solutions, operate over 70,000 charge points globally. We are committed to building and operating a cutting-edge, end-to-end E-Mobility technology platform, encompassing critical CPO and MSP digital capabilities. Our business goals include a 4x increase in EV margins by 2030, improved ROACE, and industry-leading efficiency and resilience. The software platforms led by the CEO will be central to achieving these ambitions.

At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves – passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing the right thing’ through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at “no” as just a challenge to find the next “yes”.

Shell Recharge Solutions is seeking a Senior Systems Administrator II to lead advanced IT support for SRS. Act as Tier 3 escalation point for complex issues and enterprise applications and own platform support, governance, and compliance activities

Key Responsibilities:

• Provide advanced (Tier 3) IT support across systems, applications, and integrations
• Administer and support enterprise applications including:
• AWS, Slack, Atlassian, GitHub, Salesforce and other internal platforms
• Manage user access, roles, configurations, and integrations
• Act as primary escalation point for platform and system issues
• Maintain application governance standards and controls
• Support ISO 27001 and PCI DSS audits (evidence collection, control support)
• Coordinate vendors, contracts, licenses, and invoices
• Maintain system and process documentation
• Partner with IT, engineering, compliance, and service providers

Preferred Qualifications

• Strong experience in advanced IT support (Tier 2/3)
• Hands‑on experience supporting multiple SaaS / enterprise platforms
• Experience with access management, configurations, and integrations
• Familiarity with ISO 27001 / PCI DSS
• Strong troubleshooting and stakeholder management skills

What We Offer:

• A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry
• The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure
• The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies
• Daily ownership of your role in a challenging, high-growth environment.
• A casual work environment and culture that support work life ‘fit’, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package
• Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
• Participation in Shell Recharge Solutions’ performance and rewards bonus program