Senior Survey Programmer

Knit; India; Remote; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Healthcare coverage

Employee Provident Fund contributions

Holiday time-off

Job summary

Knit is looking for a Senior Survey Programmer in India to ensure efficient and accurate study programming. This role is pivotal for delivering high-quality customer experiences and involves tasks such as programming surveys in Qualtrics, quality control checks, and collaborating with teams. Candidates should have at least 3 years of market research experience, strong communication skills, and a detail-oriented mindset. Join Knit for competitive salary, equity options, healthcare coverage, and flexible holiday time-off.

Qualifications

• At least 3+ years of experience in Market Research.
• Previous experience with large market research companies is a plus.

Responsibilities

• Review customers’ study designs and make recommendations.
• Program all Knit studies into Qualtrics including data outputs.
• Conduct quality control checks and ensure deadlines.

Skills

Fluent in written and verbal English

Exceptional communication skills

Experience in a client-facing role

High attention to detail

Ability to program surveys quickly

Job description

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

Overview

Senior Survey Programmer's purpose is to ensure efficient and accurate study programming of allKnit surveys to meet and exceed customer expectations. This role is critical to our business because it provides a smooth, high-quality customer experience.

• Review customers’ study designs and formulate recommendations to optimize questionnaires for successful programming and data outputs.
• Accurately program all of the Knit studies into Qualtrics and the Knit dashboard.
• Conduct quality control checks to ensure error-free surveys
• Ensure completion of survey programming by established deadlines and/or notifying teams with alternate plans when necessary
• Identify and implement innovative programming techniques and non-standard solutions to programming challenges when needed
• Integrate complex logic (display logic, branching, skip logic, termination logic, etc.), graphic, multimedia and specialty survey components when needed
• Provide technical support and guidance on survey programming best practices
• Coordinate with Research and Customer Success team members to ensure successful survey fielding and project completion
• Accurately and efficiently clean raw data in CSV exports for seamless uploading into Knit

Responsibilities | What you will own

The Survey Programming team is measured on the following metrics…

• 100% of programming errors caught before soft launch
• 100% of projects are optimized for display and for analysis in Knit once we hit go in soft launch (e.g. question type, filters/cuts, HVs, etc.)
• Less than 10% of all projects have a Tech team change request AFTER fieldwork has started

Required Skills & Experiences

Required:

• Fluent in written and verbal English
• Exceptional communication skills with the ability to communicate directly with Knit’s US-based customers via email (occasionally, via Zoom calls)
• Experience in a client-facing role
• At least 3+ years of experience in Market Research (ideally having previous experience with large market research companies such as IPSOS, Kantar, Nielsen, Gartner, etc.)
• Highly detail-oriented with a perfectionist attitude.
• Ability to program surveys quickly and efficiently, with the ability to meet quick deadlines

Upon joining the Knit team, you will receive a competitive salary + Equity Options if applicable to role, Healthcare Coverage, a company-issued laptop, contributions to the Employee Provident Fund (EPF), holiday time-off, and more!

Our Company Values

• Are 1% better every day: We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?”
• Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
• Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.