Senior Support Operations Representative

Insurity; India; Hybrid; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid work environment

Day One health benefits

Employer-matched retirement savings

Mentorship program

Continuous learning opportunities

Job summary

Insurity in India is seeking a Senior Support Operations Representative to manage financial backend operations including remittance processing, mismatch checks, fee reversals, and payment reconciliation. The role requires at least 3 years in financial or billing operations, sharp attention to detail, and strong Excel skills.

You will work in a collaborative, deadline-driven team, develop and document requirements, handle daily tasks, respond to emails and Salesforce tickets, and generate

Qualifications

• 3+ years of experience in financial operations or billing
• Skilled in financial systems, Salesforce, Microsoft Office Suite, and Jira
• Excellent management of high-volume transactions with accuracy and compliance

Responsibilities

• Develop, analyze, and document requirements—including business, functional, and non-functional
• Complete assigned daily work tasks
• Research and clear exception items on internal and external programs
• Respond to emails and team Salesforce tickets
• Produce and distribute reports and files
• Train existing team members on processes and procedures
• Participate in projects as needed
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Perform other duties as assigned

Skills

Active listening

Analytical thinking

Detail oriented

Time management

Written and oral English communication

Collaboration

Tools

Salesforce

Jira

Microsoft Office Suite

Microsoft Excel

Job description

About Insurity

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud‑native, easy‑to‑use, and intuitively analytical insurance software.

What’s In It For You

• Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative
• Generous time off: Our leadership believes in taking the time you need when you need it.
• Day One health benefits + employer‑matched retirement savings
• More than just core values: Our values drive attraction, training and retention of top talent
• Award‑winning onboarding program: We set you up from Day One and follow you through your first year
• Real career growth opportunities: over 25% of our open roles are filled by internal applicants on average
• Mentorship program: pairing you with experienced leaders to help you grow personally and professionally
• Continuous learning opportunities: LinkedIn Learning and Kaplan licenses
• Employee referral bonus upon onboarding

Position: Senior Support Operations Representative

The Senior Support Operations Representative in the Support Team will handle financial backend operations such as remittance processing, mismatch report checks, fee reversals, and policy‑related payment reconciliation. The ideal candidate has at least 3 years of experience in financial or billing operations, strong attention to detail, and proficiency in Excel. We’re looking for a reliable and process‑driven professional who works well under deadlines and collaborates effectively within a team environment.

Responsibilities

• Develop, analyze, and document requirements—including business, functional, and non‑functional
• Complete assigned daily work tasks
• Research and clear exception items on internal and external programs
• Respond to emails and team Salesforce tickets
• Produce and distribute reports and files
• Train existing team members on processes and procedures
• Participate in projects as needed
• Stay up to date on industry and job‑related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Perform other duties as assigned

Qualifications

• 3+ years of experience in financial operations or billing
• Skilled in financial systems, Salesforce, Microsoft Office Suite, and Jira
• Excellent management of high‑volume transactions with accuracy and compliance

Key Skills

• Active listening
• Analytical and critical thinking
• Self‑starter and quick learner
• Detail oriented
• Ability to collaborate and work independently
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Sound judgment
• Ability to handle multiple priorities and/or tasks
• Flexible and adaptable
• Maintain confidentiality
• Work with other team members

System Knowledge

• Microsoft Office Suite
• Financial systems
• Salesforce
• Jira

Education

• 3 years’ experience in customer support role