Senior Support Lead

HCL Technologies Limited; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

HCLTech Bengaluru seeks an experienced GitHub Enterprise Administrator to manage GHES and GHEC platforms across the software lifecycle.

You will implement security controls, governance, and automations using PowerShell, Bash, Python, and GitHub APIs, collaborating with DevOps, Security, and Infrastructure teams.

Candidates should have 6+ years overall and 3+ years in GitHub admin, with enterprise-scale experience and strong Linux troubleshooting.

Qualifications

• Experience administering GitHub Enterprise Server and Cloud.
• Experience supporting enterprise-scale source control and DevOps platforms.
• Strong Linux system administration and troubleshooting skills.
• Experience with authentication/identity integrations (SAML, LDAP, Azure AD).

Responsibilities

• Administer GitHub Enterprise Server and Cloud environments.
• Manage users, teams, repositories, and access controls.
• Plan upgrades, patching, and maintenance activities.
• Implement authentication and identity integrations (SAML, SCIM, LDAP).
• Support GitHub Actions workflows and self-hosted runners.
• Produce platform usage and governance reports.

Skills

GitHub Enterprise

Linux admin

PowerShell

Bash

Python

GitHub Actions

REST/GraphQL APIs

Azure

AWS

Security & Compliance

Tools

GitHub Advanced Security

GitHub Copilot

Self-Hosted Runners

Terraform

Job description

Position Summary

• 6+ years of overall experience and min 3+ years of experience administering GitHub Enterprise environments.

The GitHub Enterprise Server (GHES) & GitHub Enterprise Cloud (GHEC) Administrator is responsible for the administration, security, support, and continuous improvement of the Sonova organization's GitHub platforms. This role ensures the availability, performance, governance, and security of source code management and DevOps collaboration services while supporting development teams across the software development lifecycle.

The administrator works closely with Development, DevOps, Security, Infrastructure, and Identity Management teams to deliver a secure, scalable, and efficient GitHub ecosystem.

Key Responsibilities

Key Responsibilities

Platform Administration

• Administer GitHub Enterprise Server and GitHub Enterprise Cloud environments.
• Manage users, teams, organizations, repositories, and access permissions.
• Configure and maintain repository governance, branch protections, and organizational policies.
• Plan and perform platform upgrades, patching, and maintenance activities.
• Monitor platform health, capacity, and performance.

Security & Compliance

• Administer authentication and identity integrations including SAML SSO, SCIM, LDAP, and Entra ID (Azure AD).
• Implement and maintain security controls, access management, and audit requirements.
• Support GitHub Advanced Security capabilities, including secret scanning, Dependabot, and code scanning.
• Monitor audit logs and support compliance with organizational and regulatory requirements.

High Availability & Disaster Recovery

• Manage GHES replication, backup, recovery, and failover processes.
• Support business continuity and disaster recovery planning and testing.
• Validate platform resilience and recovery procedures.

DevOps & Automation

• Automate administrative and operational tasks using PowerShell, Bash, Python, and GitHub APIs.
• Support GitHub Actions workflows and self-hosted runner infrastructure.
• Integrate GitHub with enterprise tools and CI/CD platforms.

User Support & Enablement

• Provide technical support for GitHub users and development teams.
• Troubleshoot platform issues and coordinate with GitHub Support when required.
• Develop documentation, operational procedures, and user guidance.
• Support repository onboarding and migration activities.

Reporting & Governance

• Produce platform usage, licensing, and adoption reports.
• Monitor storage utilization and repository growth.

Maintain operational documentation, standards, and governance controls.

Skill Requirements

Experience

• Experience with GitHub Enterprise Server and/or GitHub Enterprise Cloud.
• Experience supporting enterprise-scale source control and DevOps platforms.
• Strong Linux system administration and troubleshooting skills.

Technical Skills

• GitHub Actions and Self-Hosted Runners
• GitHub Advanced Security and GitHub Copilot
• Git, Repository Management, and Branch Protection
• Linux, SSH, DNS, SSL/TLS, and Networking
• PowerShell, Bash, Python, REST and GraphQL APIs
• Azure and/or AWS Cloud Platforms

Other Requirements

Preferred Qualifications

• GitHub Certifications or equivalent platform expertise.
• Experience with GitHub Enterprise migrations and modernization projects.
• Experience managing environments with 1,000+ users.
• Knowledge of Infrastructure as Code (Terraform) and DevSecOps practices.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and in cross-functional teams.
• Strong documentation and process improvement mindset.
• Customer‑focused approach with a commitment to operational excellence.

Success Measures

• High platform availability and reliability.
• Successful delivery of upgrades, migrations, and maintenance activities.
• Compliance with security and governance requirements.
• Increased automation and operational efficiency.
• Positive user experience and adoption of GitHub capabilities.
• Effective management of platform growth, licensing, and security controls.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.