Senior Support Engineer 1

Atlassian

Kolkata District

Hybrid

INR 1,200,000 - 1,800,000

Full time

14 days+

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Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Job summary

A leading software development company is seeking a Mid-Senior level Senior Support Engineer who will provide advanced support and product expertise to large clients. With the flexibility to work from home or the office in Greater Kolkata, the role requires around 8 years of experience in Java support and system administration. Responsibilities include troubleshooting, escalating issues, and providing technical coaching. This is a full-time position offering a comprehensive benefits package.

Qualifications

8+ years of experience in Java support and software services.
Be a subject-matter expert in multiple Atlassian products.
Communicate technical details to customers at an executive level.
Communicate complex technical details to customers at executive level.
Resolve complex tickets and provide escalation handling.
Experience with enterprise customers.

Responsibilities

Provide advanced support and product expertise to large customers.
Work on root-cause analysis and troubleshooting.
Coach others on technical and behavioral interviews.
Communicate progress updates and resolution details to customers.

Skills

Java support

Software services

System administration

Communicating technical details

Handling escalations

Experience with operating systems

SQL databases

Technical interview coaching

Tools

Linux

Windows

Tomcat

Apache

JBoss

Active Directory

SSL

Job description

Senior Support Engineer 1 | Atlassian

Apply for the senior support engineer 1 role at Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, they have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between—you can choose the place that's best for your work and your lifestyle. As part of our Enterprise Support team, you will focus on providing advanced support and product expertise to our largest customers and be a lead level III support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally, participate in customer‑facing calls, perform root‑cause analysis, debugging and troubleshooting across one-to-many Atlassian products, and communicate progress updates, action plans, and resolution details.

Qualifications

8+ years of experience in Java support, software services, and system administration for a large end‑user community.
Experience with operating systems (e.g. Linux, OS X, and Windows)
Experience being a subject‑matter expert in multiple Atlassian products; identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)
Communicate as the internal expert with customers at an executive level on in‑depth technical details, progress and next steps
Solve complex tickets, summarise cause, recommend solutions and then escalated issues
Be the customer champion by being the voice of the customer
Be a coach to others on how to perform technical, soft‑skills, and behavioural interviews.
Assist global teammates in driving long‑running tickets in your areas of expertise to resolution.
Challenge others to provide and dig into context and rise to tough occasions.
Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL.
Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss)
Experience with SQL databases
Experience in escalation handling
Experience working with enterprise customers

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Job Details