Senior Support Engineer

Ecolab; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading global service provider in Bengaluru is seeking a candidate to manage and monitor technology operations, support services, and coordinate projects. The role requires either a degree and 5-8 years of experience or 9-12 years of combined education and equivalent experience. Responsibilities include developing production procedures, analyzing scheduling systems, and supporting application development teams. Strong analytical skills and leadership abilities are essential for success in this role.

Qualifications

• Degree in a relevant field typically required.
• 5-8 years of experience in the relevant job area or equivalent experience.

Responsibilities

• Direct and monitor technology operations and support services.
• Create and modify production procedures and standards.
• Analyze scheduling system results and recommend improvements.

Education

Degree in relevant field

5-8 years experience or equivalent

Job description

Job Characteristics

Responsible for a variety of tasks including directing and monitoring technology operations, supporting hardware, providing service desk supports, as well as providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, & Production environments. Competent in most phases of production control. Creates and modifies production procedures and standards. Runs, restarts and schedules priorities of new production control systems. Develops and maintains overall knowledge of users needs. May be responsible to use analytical skills to determine problems and repair systems. On call for problem determination and resolution. Acts as a project coordinator with other programming or systems staff for special projects. May advise on organizational, procedural, and work‑flow plans, methods and procedures analysis. May analyze the results of monitoring the scheduling system(s) and recommends changes to improve processing and utilization.

Education / Work Experience

Typically requires a degree and 5-8 years experience; or no degree and 9-12 years combined education and equivalent work experience (typically 1 year experience = 1 year education).

Independence Level / Reports to

Applies advanced knowledge of job area typically obtained through advanced education and work experience. Leads projects/research with moderate complexity. May provide coaching and review the work of lower-level professionals. Normally reports to Manager.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.