Senior Support Analyst

PureSoftware Ltd; Maharashtra; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading tech firm based in Maharashtra is seeking a technical support professional to provide end-to-end service across various workspace service towers. The role involves addressing client concerns, ensuring the health of systems, and documenting processes. Ideal candidates should have experience with technologies like GPO and Windows Server, and possess excellent communication skills. This position is an excellent opportunity to join a dynamic team focused on delivering exceptional service.

Qualifications

• Experience with delivery and support of audio and videoconferencing systems.
• Excellent command of digital tools for project management.
• Demonstrable responsiveness to business requests.

Responsibilities

• Provide technical support including diagnosis and repair.
• Articulately respond to client questions and concerns.
• Ensure proactive monitoring of workspace systems.

Skills

GPO

Windows Server

Microsoft SCCM

Microsoft SCOM

MS Teams

Zoom

Excellent communication

Interpersonal skills

Written and spoken English

Job description

Responsibilities

• Provide technical support including diagnosis, analysing, repair, set‑up, configuration, etc.
• Assume end‑to‑end support ownership of the 8 Workspace service towers: E‑Comms (Messaging), Active Directory, Unified Communications & Collaboration, Desktop Engineering, Mobility, EFSS, Video Conferencing, Web Tools.
• Articulately respond to client questions, concerns and complaints.
• Keep clients informed on request status.
• Ensure proactive monitoring of all workspace systems and diligently identify and mitigate issues and weaknesses before they manifest into audit concerns or business impact.
• Ensure the health and robustness of workspace systems to provide global business agility, stability and continuity.
• Document the design and implementation record of workspace systems in a structured and consistent manner so that relevant teams can consume accordingly.
• Ensure that all client incidents or requests for service are recorded in the automated Service Desk system, that information is updated on a timely basis as service incidents are responded to, and that information is of sufficient quality and detail that another technician can assume responsibility for the next step in incident resolution.

Qualifications

• Technologies: GPO, Windows Server and Desktop OS, Microsoft SCCM and SCOM.
• Experience with delivery and support of audio and videoconferencing systems – MS Teams and Zoom.
• Microsoft MCSE or MCP (advantage).
• Investment bank or regulated industry experience (advantage).
• Demonstrable action‑taker attitude and responsiveness to business requests.
• Excellent command of digital tools to manage projects and daily tasks at both a team and personal level.
• Excellent communication (Email, phone, IM) and verbal presentation skills.
• Team player with good personality and motivation.
• Good interpersonal and communication skills.
• Good command of written and spoken English.