Salesforce Senior Technical Manager

Salesforce, Inc.; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Benefits offered by this job

Work-life balance programs

Professional development resources

Flexible work hours

Job summary

A leading technology firm is looking for a Technical Consulting Senior Manager to oversee complex Salesforce solutions. This role requires extensive experience in CRM and Salesforce platform, along with strong leadership and technical skills. You will work closely with client stakeholders, lead design sessions, and ensure effective technical delivery. Successful candidates will have substantial experience in building and managing a technical team, as well as expertise in Salesforce products and integration techniques.

Qualifications

• 14-18 years of CRM experience with a minimum of 10 years on Salesforce.
• Active Salesforce certifications or ability to achieve relevant certifications upon hire.
• Must have managed a team of technical & solution implementors.

Responsibilities

• Collaborate with client stakeholders to define requirements.
• Lead technical design sessions and document solutions.
• Manage the technical delivery of custom development and integrations.

Skills

Technical design leadership

API integration

Salesforce product suite

Team management

Problem solving

Data migration

Job description

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Technical Consulting Senior Manager is a leader of leaders, responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers. These technologies include—but are not necessarily limited to products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills from a technology perspective. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background. You are able to lead and motivate a team of highly capable individuals and help them meet their targets while enabling their growth. **Responsibilities and Requirements*** Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations* Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states* Provide oversight and governance of Salesforce projects* Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed* Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation* Ability to understand a project and debug issues* From time-to-time, participate in activities such as technical landscape discovery , Proof-Of-Concept (POC) development with prospects* Liaise with Salesforce product teams to support client implementations* Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds* Understanding of systems architecture* Understanding of key design patterns and large data volume limitations and best practices* Understanding of data sharing and visibility considerations and how these play into platform architecture* Familiarity with platform authentication patterns (SAML, SSO, OAuth)* Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)* Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies* Strong background in design/development of large web-based systems, or complete software product lifecycle exposure* Lead a technical team and own customer and team engagement* Travels to client sites for projects, estimated 50-75%* Maintain a target billable utilisation aligned to the role* 14-18 years CRM experience with a minimum of 10 years on the Salesforce platform* Maintain billable utilisation targets for your team* Technical enablement of team members on the latest Salesforce products and processes* Working with global teams for delivery across geographies. We will need you to be flexible with your work hours* Active Salesforce certifications or ability to achieve relevant certifications upon hire* Leader of Leaders* Experience building & growing a practice* Must have managed a team of technical & solution implementorsUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.### ### ### ### ### ### ### ###