Senior Staff Engineer - IT

R1 RCM Global Private Limited; Gurugram District; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

R1 RCM India is seeking an experienced IT administrator to configure and manage AVD host pools, images, and scaling. You will ensure secure access, optimize profiles with FSLogix, and troubleshoot virtual desktop environments.

The role requires strong Azure administration, AD and scripting experience, plus familiarity with ITIL processes and ticketing via ServiceNow. Based in Delhi NCR / India, with exposure to global healthcare environments.

Qualifications

• Bachelor's degree in CS or related discipline.
• 5-8 years virtualization technology experience.
• 5-8 years MS server/desktop administration and AD in multi-domain forest.
• Expertise in Windows 10/11 imaging and Office 365.
• Experience with Azure administration and networking.
• Knowledge of Azure cloud, cost analytics and security hardening.
• Experience with ITIL processes and ServiceNow.

Responsibilities

• Configure and manage AVD host pools, workspaces, and session hosts.
• Implement and manage AVD images and scaling solutions.
• Ensure secure system access with security policies.
• Optimize user profiles and performance using FSLogix.
• Troubleshoot issues related to virtual desktops and apps.
• Configure Azure IaaS, VNet, NSG, and firewall settings.
• Utilize Azure Monitor and Log Analytics for monitoring.
• Automate repetitive tasks using Nerdio Manager.
• Collaborate with teams to identify improvement opportunities.
• Follow ITIL processes and use ServiceNow for ticketing.

Skills

Virtualization expertise

Problem solving

Communication

Independent work

Team collaboration

Education

Bachelor's degree in Computer Science or related discipline

Tools

Azure

Active Directory

PowerShell

JSON

GPOs

RDS

Office 365

Azure Monitor

Log Analytics

Nerdio Manager

Job description

R1 RCM India is proud to be recognized amongst India\'s Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job Description

• Configure and manage AVD host pools, workspaces, and session hosts.
• Implement and manage AVD images and scaling solutions.
• Ensure secure system access and control by implementing security policies and procedures.
• Optimize user profiles and performance using FSLogix.
• Troubleshoot and resolve issues related to virtual desktops and applications.
• Configure and manage Azure IaaS, VNet, NSG, and firewall settings.
• Utilize Azure Monitor, Log Analytics, and Diagnostics settings for monitoring and troubleshooting.
• Automate repetitive tasks to improve service delivery and reduce operational overhead.
• Utilize Nerdio Manager for Enterprise to manage and optimize AVD environments.
• Automate deployment and management tasks using Nerdio Manager.
• Collaborate with operational teams to identify opportunities for improvement.
• Follow ITIL processes and use ticketing tools like ServiceNow.

Required Qualifications

• Associate or\'s Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
• 5-8 years of overall virtualization technology experience.
• 5-8 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
• Expertise in the Windows 10,11 operating environment, imaging process and Office 365
• Experience creating, maintaining, and communicating complex information technology documentation
• Working knowledge of Azure administration
• Experience creating software packages, deployment, patch management, data, and cost analytics
• Knowledge of Azure cloud, networking, and enterprise architectures
• Experience with security hardening of VDI infrastructure.
• Hands‑on experience with network connectivity to Azure.
• Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required)

Soft Skills

• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and as part of a team

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

To learn more, visit: r1rcm.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.