Lead Engineer - IT

R1 RCM Global Private Limited; Sector 10; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM India is seeking a skilled IAM professional to lead end-to-end access management across multiple systems and support critical business applications. You will own lifecycle provisioning, reviews, and governance with strong stakeholder collaboration.

Ideal candidates will have hands-on IAM experience, ServiceNow proficiency, and a solid understanding of RBAC and audit requirements. The role requires autonomous work and a focus on process improvements within a healthcare IT environment.

Qualifications

• Hands-on IAM experience and access management expertise.
• Proficiency with ServiceNow or similar ITSM tools.
• Strong understanding of RBAC, access governance and compliance.
• Excellent communication and stakeholder management skills.
• Ability to work independently on high-priority tasks.

Responsibilities

• Manage end-to-end IAM lifecycle across multiple systems.
• Handle complex access requests, approvals and escalations.
• Ensure timely resolution of ServiceNow tickets per SLAs.
• Perform access reviews, audits and remediation tracking.
• Collaborate with stakeholders for role alignment and governance.
• Identify automation opportunities within IAM operations.
• Adhere to IAM policies, security standards and audit requirements.

Skills

IAM

RBAC

Access governance

Stakeholder management

Communication

Independent work

Education

B.Tech / BCA or any graduate degree

Tools

ServiceNow

ITSM platforms

Job description

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Role Details

Job Title: Lead Engineer – IT Shift: US Shift (EST – 6:00 PM to 3:00 AM IST)

Job Summary

We are seeking a highly skilled IAM professional to manage advanced access management operations and support critical business applications. This role requires strong ownership of access lifecycle processes, stakeholder collaboration, and continuous improvement initiatives.

• Manage end-to-end access lifecycle including provisioning, modification, and deprovisioning across multiple systems.
• Handle complex access requests, approvals, and escalations with minimal supervision.
• Ensure timely resolution of ServiceNow tickets in line with SLAs and quality standards.
• Perform detailed access reviews, audit validations, and remediation tracking.
• Collaborate with business stakeholders and application owners for role alignment and governance.
• Drive process improvements and identify automation opportunities within IAM operations.
• Ensure adherence to IAM policies, security standards, and audit requirements.

Required Skills & Qualifications

• Strong hands‑on experience in IAM tools and access management processes.
• Proficiency in ServiceNow or similar ITSM platforms.
• Good understanding of RBAC, access governance, and compliance frameworks.
• Strong communication and stakeholder management skills.
• Ability to work independently and handle high‑priority tasks.

Preferred Qualifications

• Experience in global IAM operations.
• Exposure to audit and compliance requirements.
• B.Tech / BCA or Any graduate degree.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast‑growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.

We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

To learn more, visit: r1rcm.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.