Senior SRE Engineer-Production Support

Caterpillar Financial Services Corporation

Bengaluru

On-site

INR 4,200,000 - 6,000,000

Full time

4 days ago

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Job summary

Caterpillar Inc. is seeking a Senior Software Engineer to join its global Operations team in India, Bengaluru.

You will help deliver reliable data platform services, debug production issues, and enhance observability while collaborating with product and engineering teams. The role emphasizes hands-on work with AWS, container technologies, CI/CD, and ITSM processes to ensure high reliability and scalable systems across platforms.

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, or related field.
10+ years with AWS, DevOps with Production Support / SRE expertise.

Responsibilities

Lead Tier-2 and Tier-2.5 across platform and application support, ensuring timely resolution of day-to-day operational issues.
Drive operational excellence, streamline support processes, and mentor teams to ensure high service levels and continuous improvement.
Maintain ownership of Tier-2 scope of work and ensure alignment with ITSM standards.
Collaborate with product owners and development teams to ensure seamless handoffs and knowledge retention.
Participate in sprint planning to stay informed of upcoming features and prepare support strategies.
Monitor and troubleshoot production systems to identify performance, scalability, and reliability issues.
Work with developers to identify and fix bugs and bottlenecks in code.
Document operational processes, best practices, and procedures.
Meet SLO, SLA, SLIs defined in Operations model.
Improve service observability and resilience.
Drive CI/CD adoption and automate repetitive tasks.

Skills

AWS/DevOps

SRE/Production Support

Problem solving

Communication

Education

Bachelor's degree in CS/Engineering

Tools

Docker

Kubernetes

CI/CD tooling

Git

Jenkins

Terraform

Ansible

Puppet

Prometheus

Grafana

CloudWatch

Jira

ServiceNow

ELK

Job description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description Summary

As a Senior software engineer, you will be a process, technology and results oriented team member for Operations to deliver top notch service, quality and metrics for Cat Digital data Platform and applications.

You will fit this role, if you can

Think about systems - edge cases, failure modes, behaviours, specific implementations.
Debug production issues across services and levels of the stack.
Make monitoring and alerting alert on symptoms and not on outages.
Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it.
Have an urge to collaborate and communicate asynchronously.
Have an urge for delivering quickly and iterating fast.

Basic Qualifications:

Bachelor’s degree, preferably in Computer Science, Software Engineering, or any other Engineering field.
10+ years with AWS, DevOps with Production Support / SRE expertise.

Key Responsibilities:

Lead Tier-2 and Tier-2.5 across platform and application support, ensuring timely resolution of day-to-day operational issues.
Responsible for driving operational excellence, streamlining support processes, and mentoring the Tier-2 and Tier-2.5 team to ensure high service levels and continuous improvement.
Maintain ownership of Tier-2 scope of work and ensure alignment with ITSM standards.
Work closely with product owners, development teams, and subject matter experts to ensure seamless support handoffs and knowledge retention.
Participate in sprint planning with the development team to stay informed of upcoming features and proactively prepare support strategies.
Knowledge of the decision-making process and associated tools and techniques, ability to accurately analyse situations and reach productive decisions based on informed judgement.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Monitor and troubleshoot production systems to identify and resolve performance, scalability, and reliability issues proactively.
Work closely with developers to identify and fix bugs and performance bottlenecks in the application code
Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed
Collaborate with cross-functional teams to define and document operational processes, best practices, and procedures.
Meeting SLO, SLA, SLI’s defined in the Operations model
Setting task prioritization and troubleshoot to closure of incidents
Improve Service observability.
Proactively testing the flexibility and resilience of the system.
People management – Effectively manages the team by providing technical guidance and offering the right direction whenever needed
Drive adoption of continuous integration/inspection/deployment

Technical Experience:

8+ years prior experience in SRE / Production Support
Hands on experience using large scale software development, preferably in one of these languages: Java, Python, scripting languages is a must
Knowledge of CI/CD solution on any platform with prior experience is must.
Expert knowledge of Infrastructure components. (E.g., routers, load balancers, cloud products, container systems, compute, storage, and networks).
Deep experience on Key AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
Expertise in tools like Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for system health monitoring and alerting
Hands on experience on Docker and at least one Docker Container orchestration – ECS, Kubernetes
Expertise with configuration Management tools like Ansible/Puppet/Chef/PowerShell or Terraform.
Skills in diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems
Experience in ITSM tools like ServiceNow and incident response protocols
ITIL Foundation V3 certification added advantage plus knowledge and process in ITSM, ITIL is a must
Precision in monitoring, alerting, and writing reliable code and continuous Improvement
A mindset geared toward reducing toil, automating repetitive tasks, and improving system reliability
Knowledge on Azure Cloud an added advantage.
Expertise in ELK Monitoring Tool that ensure Open-Source IT monitoring, network monitoring, server and applications monitoring is an added advantage.
Understanding of Restful API, Apigee or any other API Gateway will be plus.
Expertise with Git, Bitbucket, Jira, Jenkins, Sonar, Splunk, Maven, AIM and/ or Continuous Delivery tools.
Soft Skills & Operational Mindset and Problem Solving & Resilience
Ability to think critically under pressure and resolve complex issues calmly
Strong interpersonal skills to work across engineering, product, and operations teams