Senior Specialist – Stay Experience

StayVista; Alibag; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Personal vehicle

Job summary

StayVista in Alibag is seeking a Senior Specialist to be the main point of contact for guests, ensuring a smooth and unforgettable experience from check-in to post-stay feedback.

You will listen to guest preferences, handle requests, resolve issues promptly, and uphold StayVista's standards of service, guest satisfaction, and operating efficiency.

Qualifications

• 5 years of work experience in guest handling or managing guest experience.
• Bachelor’s or Master’s degree in Business, Hospitality Management, Real Estate, or a related field.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the main guest contact to ensure a seamless stay.
• Address guest requests promptly and resolve issues with urgency.
• Collaborate with operations to uphold StayVista standards and guest satisfaction.

Skills

Guest handling

Customer service

Ownership

Decision making

Education

Bachelor’s/Master’s degree in Business, Hospitality Management, Real Estate, or related field

Job description

About Us

Location: Alibag

StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top‑notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one‑of‑a‑kind homes. We are a close‑knit tribe, united by a shared love for travel and a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast‑growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Senior Specialist at StayVista, you will be the main point of contact for our guests, ensuring they have a smooth and unforgettable experience. You'll listen to what each guest likes, handle their requests promptly, and solve any small issues that arise quickly. Your goal is to ensure that every guest feels well taken care of and leaves with a positive impression.

About You

• Responsible for ensuring seamless guest experience.
• Take ownership of guest issues and follow problems through to resolution.
• Make decisions that are in the best interest of the company and the guests.
• Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
• Provide guidance or assistance during the stay, post‑booking to check‑out, grievance handling, and provide timely solutions.
• Ensuring timely collection of feedback post guests' stay.
• Reporting any damage of the property to the property operation team.
• Keep up with the industry’s developments and apply best practices to the areas of improvement.
• 5 years of work experience in guest handling or managing guest experience.
• Bachelor’s/Master’s degree in Business, Hospitality Management, Real Estate, or a related field.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points

• Access to a personal two‑wheeler or four‑wheeler for added flexibility in service.

Key Metrics

• Guest Feedback
• Grievance handling
• Owner relationship
• Facility Management
• F&B upsell

Our Core Values

• Curious: Here, your curiosity fuels innovation.
• User‑Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
• Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
• Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

• Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.
• Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.
• Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team’s successes and failures.
• Customer Centricity: You know your customers’ business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win‑win interactions while keeping stakeholders in the loop.
• Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.
• Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution‑focused mindset. You take ownership of outcomes and make informed decisions based on cost‑benefit analysis.
• Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organisational standards.
• Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, color, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.