Senior Specialist Software Architect

Greenhouse Software, Inc.; Pune District; Hybrid; INR 14,409,000 - 20,173,000; Full time

Job summary

NiCE is seeking a senior architect to join the CX Enterprise Architecture team, leading security across cloud-native CXone and legacy products. You will own cross-CX architectural initiatives, drive AI-first engineering, and partner with engineering, security champions, and product managers to translate security requirements into engineering work.

We value 14+ years in software engineering with 5+ years as an architect on large-scale systems, plus deep AWS security expertise.

Qualifications

• 14+ years in software engineering.
• 5+ years as software/solutions architect on large-scale, distributed, cloud-based systems.
• Experience securing production systems on AWS.
• Strong general architecture skills across cloud-native and legacy systems.

Responsibilities

• Lead security architecture strategy for CXone platform and hosted/legacy products.
• Drive end-to-end cross-CX security initiatives including secrets management.
• Define secure SDLC processes, CI/CD gates, and ensure findings reach owners.
• Be the go-to partner for engineering, security champions and product managers on security questions.
• Support security incident analysis and response from the architecture side.
• Define how to secure AI-assisted development and AI/LLM capabilities.

Skills

Architectural leadership

AWS security

Threat modeling

CI/CD security

AI security

Communication

AI assistants

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We're looking for a senior architect to join the CX Enterprise Architecture team, a group of lead architects who work across all CX Engineering teams.

How will you make an impact?

Security pillar (about 60%)

• Help lead our security architecture strategy across our cloud-native CXone platform and our hosted and legacy products.
• Drive cross-CX security initiatives (such as secrets management) end to end, from discovery through adoption, working through teams you don't manage.
• Strengthen the secure SDLC. Help define security processes, gates and guidelines in CI/CD, and make sure findings from our AppSec and cloud security tools reach the right owners, via the right channels.
• Be the go-to partner for engineering teams, security champions and product managers on complex security questions, including turning regulatory and customer security requirements into engineering requirements.
• Support security incident analysis and response from the architecture side, and act as backup for the security architecture lead.
• Help define how we secure AI-assisted development and the AI/LLM capabilities in our products.

Cross-CX architecture (about 40%)

• Take architectural ownership of cross-CX projects that span multiple products and teams.
• For large enterprise and regulated customers, turn broad requirement sets into high-level designs that engineering and DevOps teams can estimate and commit to.
• Contribute to architecture reviews, ADRs and suite-wide standards (resiliency, multi-tenancy, observability, integration patterns).
• Champion AI-first engineering. Use AI coding agents in your own work and help teams adopt them.

Have you got what it takes?

• 14+ years in software engineering, including 5+ years as a software or solutions architect on large-scale, distributed, cloud-based systems.
• Solid understanding of securing production systems on AWS: IAM and access design, network security, encryption and KMS, secrets management, and security posture management.
• Solid understanding of the secure SDLC: threat modeling (e.g., STRIDE) and security design reviews, SAST, SCA and DAST, security gates in CI/CD, vulnerability management and remediation SLAs.
• Strong general architecture skills and hands-on experience with AWS: multi-tenant SaaS, microservices and event-driven systems, API and integration patterns, resiliency, across both cloud-native (Kubernetes, serverless) and legacy monolithic systems.
• Leadership without authority: a track record of driving multi-team initiatives to completion through influence, with clear ownership and follow-through. Self-sufficient and independent.
• Excellent written and verbal communication, from engineering teams to senior management and customers.
• You use AI assistants and agents (e.g., GitHub Copilot, Claude) in your daily work.

Nice to have

• Experience turning compliance frameworks into engineering requirements, for example SOC 2, ISO 27001, GDPR, PCI DSS, FedRAMP, IRAP, C5, IRS Publication 1075 or CIS Benchmarks.
• Deep hands-on experience with AppSec tooling (e.g., Aikido, Orca, Veracode, GitHub Advanced Security).
• Experience running a security champions/leads program.
• AI/ML security: securing LLM-based features and agentic workflows (e.g., OWASP Top 10 for LLM Applications).
• Hands-on experience leading threat modeling and security design reviews with engineering teams.
• A background in penetration testing or offensive security.
• Security certifications such as AWS Certified Security – Specialty, CISSP, CCSP or OSCP.
• Infrastructure as Code (CloudFormation, Terraform).
• Experience with contact center (CCaaS) or real-time communications platforms.

What's in it for you?

Join an ever-growing, market disrupting , global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11794

Reporting into: Manager - Head of Architecture, Engineering, CX

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.