Senior Specialist IT Process Owner

Biopharma Careers; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Biopharma Careers is seeking an IT Service Excellence Manager to lead governance and compliance for IT Service Continuity & Disaster Recovery within the DES Strategy, Governance & Transformation unit. The role requires seasoned expertise and stakeholder engagement across global functions, with a focus on risk management, training, and continuous improvement.

The candidate should have native English communication, a strong quality mindset, and experience in regulated environments.

Qualifications

• Bachelor's degree in IT/Business or related field.
• 12+ years overall; 8+ years in technical IT support and 5+ years in DR/BCM in a regulated multinational.
• Strong knowledge of governance, compliance, and quality oversight.

Responsibilities

• Oversee IT Service Continuity & Disaster Recovery governance and processes.
• Act as Process Owner for DR/BCM framework and provide training and mentoring.
• Engage stakeholders across DES and Sector IT; liaison with Security, Quality, Crisis Management, Internal Auditors.
• Promote continual risk management and improvements to the Disaster Recovery process.

Skills

IT governance

Disaster Recovery

Security & Quality

Executive presentation

Education

Bachelor's degree in IT or Business

Tools

ITIL

ISO 22301

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your role:

An exciting and highly visible opportunity has become available for a dynamic IT Service Excellence Manager responsible for managing governance and compliance frameworks in the Strategy, Governance & Transformation unit of Digital Enterprise Solutions. This is a mature Expert 3 position which regularly interacts with all areas of DES (including Sector IT, including Sector CIOs) as well as leaders in Corporate and Functional Quality & Security units. The candidate will be responsible for the support and further improvement of an established framework for the IT Service Continuity & Disaster Recovery Process and will act as Process Owner. You will utilize your deep practical experience in Information Technology to provide training, consultation, guidance and mentoring to personnel responsible for Disaster Recovery planning & testing. You will support DES compliance with Business Continuity Planning activities, including documenting, testing and further developing the DES Business Continuity Plan as needed. You will drive stakeholder engagement & expectation management at all levels of DES & Sector IT units; as well as providing expertise, collaboration & technical support, and acting as SPOC to corporate functions (Security, Quality, Crisis Management, etc.) and Internal Auditors. A key part of this position is the ability to work effectively independently and to drive Governance and Compliance while developing improvements to the Disaster Recovery process to support continual and adequate risk management across technical landscape. You are comfortable with basic AI tools and competent in applying AI within Governance activities.

Who you are:

• You have a Bachelor degree in Business Administration, Information Technology, or related field (relevant professional experience may be taken into consideration).
• You have a minimum of 12 years' experience, including at least 8 years in technical IT support roles, and 5 supporting service continuity or disaster recovery in a large, multinational, regulated company.
• You have senior IT expertise combined with good knowledge of current trends and technologies; and you participate in peer networks and keep up to date with trends and best practices.
• You have proven understanding of Good Documentation Practices and a strong quality mindset and understanding of quality oversight.
• You have native-level English proficiency and excellent, executive level presentation skills.
• You are a creative and independent thinker, able to balance priorities and self-organize to meet timelines.

Optional/Good to have:

• ISO 22301 Certification; GPG (Good Practices Guideline); CBCI; ITIL Certification

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!