Global Process Excellence Expert – Methods & Frameworks, DIMO, Technology

ES14 (FCRS = ES014) Sandoz Farmacéutica, S.A.; Telangana; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ES14 (FCRS = ES014) Sandoz Farmacéutica, S.A. is seeking a Global Process Excellence Expert to strengthen and optimize their operational foundation. You will lead the design and implementation of global methodologies and frameworks ensuring consistent delivery excellence across Sandoz's technology organizations.

Your role includes evolving governance structures, defining methodologies, and fostering a culture of continuous improvement and collaboration. The position requires a Bachelor's degree, 10+ years in related fields, and relevant certifications.

Qualifications

• 10+ years in technology governance, enterprise architecture, IT service management, or IT operations.
• Hands-on experience applying industry best-practice frameworks and standards.
• Certifications in Lean Six Sigma, ITIL, PMP or PRINCE2 preferred.

Responsibilities

• Develop and govern enterprise-wide technology frameworks and standards.
• Standardize and roll out technology methodologies.
• Monitor effectiveness and adoption of frameworks through KPIs.
• Collaborate with technology teams and business stakeholders.
• Maintain a centralized repository of methodologies and frameworks.

Skills

Analytical thinking

Business acumen

Change management

Influencing

IT governance

Organisational development

Planning

Presentation skills

Servant leadership

Stakeholder management

Education

Bachelor’s degree in Sciences, Information Technology, Engineering, Business Administration, or related field

Master’s degree in a relevant discipline

Tools

Lean Six Sigma

ITIL practices

Agile frameworks

PMP or PRINCE2 methodology

Job description

Job Description

This role strengthens and optimises the operational foundation of Sandoz's technology organization within the Methods & Frameworks function. The Global Process Excellence Expert leads the design, implementation, and continuous improvement of global methodologies, frameworks, and best practices to ensure consistent delivery excellence, strong governance, and enterprise‑wide alignment.

Guided by the 4TECH framework, the expert ensures that SOPs, governance structures, information management standards, and performance management practices are well‑designed, effectively deployed, and consistently adopted.

The Global Process Excellence Expert drives approved initiatives and process improvements that translate strategic goals into scalable, compliant, and value‑driven ways of working.

Key Responsibilities

• Framework Development & Governance Design: Evolve and govern enterprise‑wide technology frameworks and standards (e.g., ITIL, Agile, SAFe, DevOps, TOGAF) to ensure scalability, consistency, and regulatory compliance; ensure ongoing alignment with Sandoz strategic objectives, quality standards, and industry best practices; define and maintain governance models enabling consistent adoption, decision‑making, and control across the technology organization; continuously evolve the Sandoz Technology Operating Model.
• Methodology Enablement & Operationalization: Define, standardise, and roll out technology methodologies across portfolio, programme, and project management, architecture, service delivery, and innovation; ensure clear definition, integration, and compliance of end‑to‑end processes supporting the Technology Operating Model; enable teams to adopt and tailor methodologies pragmatically; provide training, playbooks, toolkits, and implementation guidance.
• Continuous Improvement & Performance Oversight: Monitor effectiveness, maturity, and adoption of frameworks and methodologies through KPIs, audits, and structured feedback loops; identify opportunities to simplify, optimise, and modernise processes; lead and execute process improvement initiatives incorporating emerging trends and industry advancements.
• Stakeholder Partnership & Advisory: Collaborate with technology teams, business stakeholders, governance bodies, and external partners to ensure alignment; act as a trusted advisor to senior leadership on operating model evolution, methods, governance, and delivery excellence; facilitate enterprise‑wide adoption and sustainability of technology ways of working.
• Knowledge & Information Management: Curate, maintain, and govern a centralised repository of frameworks, methodologies, SOPs, templates, and reference materials; ensure documentation is structured, accessible, version‑controlled, and audit‑ready; foster a culture of knowledge sharing, reuse, and standardisation across the technology organisation.

Qualifications

• Minimum educational requirement: Bachelor’s degree in Sciences, Information Technology, Engineering, Business Administration, or a related field.
• Certifications: Lean Six Sigma Green Belt (Black Belt preferred), ITIL Foundation (v3 or v4), PMP or PRINCE2 Foundation (or equivalent), and other relevant professional qualifications.
• Experience: 10+ years in technology governance, enterprise architecture, IT service management, or IT operations, with hands‑on experience applying industry best‑practice frameworks and standards (ITIL, PRINCE2, PMP, Agile, etc.).
• Desirable qualifications: Master’s degree in a relevant discipline, Agile or Scrum certification (e.g., Scrum Master, Product Owner), SAFe Program Consultant (SPC) or equivalent scaled‑Agile certification.
• Desired skills: Analytical thinking, business acumen, change management, influencing, IT governance, organisational development, planning, presentation skills, servant leadership, stakeholder management.

Commitment to Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.