Senior Specialist Invoicing

Magnum Icc Sweden Supply Ab; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Unilever Ice Cream is the world’s largest ice cream company, leading the industry with brands like Magnum, Wall's and Ben & Jerry's. The Sr.

Specialist—O2C—drives day-to-day operational excellence across global regions, acting as a bridge between global standards and regional execution. The role focuses on running the O2C engine, vendor performance, issue resolution, and end-to-end order management, invoicing, and collections within a global market context.

Qualifications

• Experience in Order-to-Cash (O2C) operations and vendor management.
• Knowledge of SAP S/4HANA or similar ERP.
• SOX/compliance and data privacy awareness.

Responsibilities

• Oversee 3PSP O2C service delivery and SLA adherence.
• Monitor DSO and cash collection KPIs.
• Ensure process standardization and regional SOPs.

Skills

Vendor management

O2C processes

KPI tracking

Stakeholder alignment

Tools

SAP S/4HANA

Serrala

SAP-FSCM

Job description

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we're crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE:

The Sr. Specialist is responsible for the day-to-day operational excellence and delivery of the Invoice-to-Cash lifecycle across the global regions. This role acts as a critical bridge between global process standards and regional execution, ensuring that the Third-Party Service Provider (3PSP) performs O2C activities at the keystroke level with accuracy, timeliness, and compliance with business requirements. The role focuses on "running the engine"- supporting vendor performance, resolving operational issues, and ensuring that order management, invoicing, collections, and dispute processes are executed seamlessly in the global market context.

KEY RESPONSIBILITIES:

1. Operational Oversight & Vendor Management - 3PSP Coordination: Act as the primary point of coordination and escalation for the 3PSP vendor, ensuring delivery of O2C services including collections, cash applications, credit management and dispute management meets contractual SLAs.
   • Keystroke-Level Governance: Monitor execution quality in transactional systems (e.g., SAP S/4HANA, Serrala, SAP-FSCM), ensuring adherence to Global Process Owner (GPO) standards.
   • Service Delivery: Oversee timely execution of daily and period-end O2C processes including order entry, billing cycles, cash application, and collections follow-ups.
2. Regional Performance & Execution - KPI Accountability: Own delivery of key O2C KPIs, including: Days Sales Outstanding (DSO), Cash Collection Effectiveness, Dispute Resolution Cycle Time, Cash Application on Time, etc.
   • Operational Reviews: Conduct weekly/monthly performance reviews with the 3PSP and stakeholders to address service gaps and drive improvements.
   • Exception Management: Identify and resolve issues such as blocked orders, billing errors, overdue receivables, and disputes.
3. Process Localization & Compliance - Standardization Adherence: Ensure O2C operations are aligned with global O2C standards, minimizing deviations unless business-critical.
   • Documentation & Knowledge: Maintain regional SOPs and ensure 3PSP documentation (SOPs, DTPs) is accurate and up to date.
   • Audit & Controls: Ensure compliance with internal controls, SOX requirements, credit policies, and data privacy regulations.
4. Technology & Tactical Enablement - System Utilization: Ensure effective use of SAP S/4HANA, and other supporting O2C tools like Serrala for Cash Applications, SAP-FSCM for Credit Management, Collections and Disputes Management.
   • User Acceptance Testing (UAT): Support/lead testing for system changes or deployments, ensuring all the requirements are validated.
   • Data Integrity: Ensure accuracy of master data (customer master, pricing, credit limits, payment terms).
5. Stakeholder & Cross-Functional Alignment - Regional Bridge: Act as liaison betw