Senior Specialist - Global Mobility HR Services

Mastercard India Services Pvt Ltd; Pune District; Presencial; INR 1 200 000 - 2 400 000; Tempo integral

Resumo da oferta

Mastercard India Services Pvt Ltd is seeking a Senior Specialist, HR Services – Global Mobility (GBSC) to support end-to-end mobility operations within a centralized shared services model. The role focuses on managing complex global mobility cases, ensuring compliance, and driving excellence across relocation, immigration, and assignments.

You will coordinate with vendors and cross-functional teams to maintain control and audit readiness.

Qualificações

• Strong understanding of global mobility policies and program management.
• Experience in global mobility, immigration, relocation processes.
• Ability to handle complex, sensitive, or escalated employee cases.
• High attention to detail with compliance and risk awareness.
• Data-driven decision making and cross-functional collaboration.

Responsabilidades

• Manage complex mobility cases across relocation, immigration, and assignments.
• Support global mobility programs including relocation and policy-driven moves.
• Provide clear guidance on policies and processes for a quality employee experience.
• Ensure policy application consistency across regions and manage exceptions.
• Collaborate with People Partners, Payroll, Legal, and vendors to drive case resolution.
• Utilize data and reporting to identify trends, risks, and process improvements.
• Oversee vendor interactions to ensure service delivery and issue resolution.
• Maintain governance in case management and documentation.

Conhecimentos

Global mobility

Immigration & relocation

Mobility operations

Case management

Compliance & risk

Data analysis

Communication skills

Ownership mindset

Descrição da oferta de emprego

Title and Summary

Senior Specialist, HR Services

Role Summary

We are seeking a Senior Specialist, HR Services – Global Mobility (GBSC) to support end-to-end delivery of mobility services within a centralized shared services model. This role is responsible for managing complex global mobility cases, ensuring compliance and policy adherence, and driving operational excellence across relocation, global immigration, and assignment processes. The position plays a critical role in vendor coordination, and maintaining control, documentation, and audit readiness across mobility operations, while partnering closely with cross-functional stakeholders and our COE.

What We’re Looking For

• Strong understanding of:
  • Global mobility policies and program management
  • Global immigration support and relocation processes
  • Experience in Global Mobility & HR Operations / Shared Services environment
  • Proven ability to handle complex, sensitive, or escalated employee cases
  • High attention to detail with a strong focus on accuracy, compliance, and risk awareness
  • Ability to prioritize and manage multiple cases/workstreams simultaneously
  • Strong analytical and problem-solving skills, with experience in data-driven decision making
  • Excellent verbal and written communication skills
  • Ownership mindset with ability to drive resolution independently while escalating appropriately when needed

Key Responsibilities

• Manage complex, non-standard, and high-risk mobility cases across relocation, immigration, and assignment programs
• Support global mobility programs including relocation, immigration, international assignments, and policy-driven employee moves
• Deliver a high-quality employee experience by providing clear guidance on policies, processes, and mobility programs
• Ensure consistent application of policies across regions while managing exceptions and non-standard scenarios
• Partner with internal teams to ensure smooth execution across the employee lifecycle and global transitions
• Ensure adherence to mobility policies, regulatory requirements, and audit standards
• Collaborate with People Business Partners, Payroll, Legal, cross-functional teams and vendors to drive end-to-end case resolution
• Leverage data and reporting to identify trends, risks, and process improvements
• Manage vendor interactions related to mobility services, ensuring service delivery and issue resolution
• Maintain accuracy and governance in case management, documentation, and systems.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Senior Level