Senior Specialist - Customer Integration - Global Service Centre

DP World; Navi Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

DP World Global Service Centre in Navi Mumbai seeks a Senior Specialist - Customer Integration to drive the global POM program, coordinate regional and global initiatives, and ensure standardized governance across platforms. The role collaborates with IT, Finance, Operations and Commercial teams to deliver timely system integrations and go-live readiness.

Ideal candidates bring 8+ years in program management and experience with Freight Forwarding, ERP integrations, and data analytics.

Qualifications

• Experience leading cross-functional technology programs spanning commercial, operations, finance and IT.
• Ability to manage complex initiatives with multiple regions and stakeholders.
• Proven track record in program governance, risk management and executive reporting.
• Experience integrating multiple systems and driving data governance.

Responsibilities

• Develop and maintain the global POM implementation roadmap.
• Coordinate execution of strategic POM initiatives across regions.
• Manage project plans, milestones, dependencies, and deliverables with risk tracking.
• Ensure alignment between regional and global workstreams and governance.
• Drive continuous improvement across the POM programme.

Skills

Project management

Cross-functional leadership

Stakeholder management

Communication

Execution discipline

Tools

CR3 (TMS)

One CRM

Infor Nexus

Cargowise ERP

Job description

Job Description:

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.

DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Whats more, were reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation.

As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change whats possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

The individual is accountable for planning, tracking and driving execution of strategic initiatives, managing key stakeholder alignment, managing risks and dependencies, driving technology and data integration initiatives. The role leads cross-functional initiatives spanning Commercial, Operations, Finance, Technology, and Data teams to establish standardized processes, integrated systems, and effective governance.

The role acts as a central point of coordination between global and regional teams, ensuring alignment, execution discipline, and successful adoption of the POM operating model.

Designation: Senior Specialist - customer Integration - Global Service Centre

Base Location: Navi Mumbai

Key Role Responsibilities:

Governance and program management:

• Develop and maintain the global POM implementation roadmap.
• Coordinate execution of strategic POM initiatives across regions.
• Manage project plans, milestones, dependencies, and deliverables, monitor progress against timelines, risks, and dependencies.
• Ensure alignment between regional and global workstreams
• Identify opportunities to improve project execution and governance.
• Standardize templates, reporting, and project methodologies.
• Prepare updates for Steering Committees and leadership reviews.
• Drive continuous improvement across the POM programme.

Data, Reporting and Analytics:

• Partner with Data & Analytics teams to establish a single source of truth for POM reporting.
• Support development of executive dashboards and performance reporting.
• Lead cross-functional integration initiatives between POM systems and enterprise platforms. Coordinate regional and global teams to ensure timely delivery of system integrations and technology milestones.
• Support technology readiness for POM go-live across regions.

Technology Landscape:

• Develop and maintain the global POM technology roadmap and target-state architecture.
• Map and document the current-state and future-state technology landscape across all regions.
• Drive alignment across POM, Finance, Operations, Commercial, and Technology teams on system priorities and dependencies.
• Establish a clear view of how chain.io (POM), Prompt Global (POM), Infor Nexus (POM), CR3 (TMS), One CRM, reporting platforms, and Financial systems interact within the POM ecosystem.

Stakeholder Management:

• Act as the central point of coordination between Global POM, Regional POM teams, IT, Finance, Operations, Commercial teams.
• Facilitate workshops and working sessions to drive decisions and resolve issues.
• Build alignment across regions on technology standards, processes, and operating models.

Skills & Competencies:

• Strong project and program management capabilities with experience managing complex, cross[1] functional initiatives across Commercial, Operations, Finance, and Technology teams.
• Ability to manage system integrations, data governance, process standardization, risk management, and executive reporting while driving delivery against agreed timelines and business objectives.
• Experience integrating multiple systems.
• Highly collaborative and capable of influencing stakeholders across global and regional teams without direct authority.
• Demonstrates strong ownership, problem-solving, and execution focus, with the ability to navigate ambiguity and competing priorities.
• Excellent communication and stakeholder management skills, coupled with a proactive and results-oriented mindset that drives alignment .

Education & Qualifications:

• 8+ years of experience in Program Management, Technology Transformation, Supply Chain Technology.
• Experience implementing or integrating Freight Forwarding, Control Tower, PO Management, ERP,Cargowise
• CRM, or Data & Analytics platforms.
• Strong understanding of logistics and supply chain processes.
• Experience working across global and regional stakeholder groups.
• Proven track record managing complex, cross-functional technology programs.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

Requirements: