Senior Specialist

Maersk Line Limited; Chennai District; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Impact

Growth opportunities

Innovation culture

Global exposure

Flexible hours

Job summary

Maersk is seeking an experienced Ocean Contract Management Specialist to support North America tender activities and manage key accounts. You will coordinate with Area Sales, Centre Trade & Marketing, and GSC teams to ensure timely, accurate, and compliant tender execution.

The role requires 8+ years in Customer Service, Tender, Sales and Performance Management, with strong Excel/PowerPoint skills and stakeholder management. Open to night shifts to support NAM operations.

Qualifications

• Master’s or bachelor’s degree from recognized university.
• Minimum 8 years of experience in Customer Service, Tender, Sales and Performance Management.
• Strong communication and stakeholder management skills.
• Proficient in Excel/PowerPoint with strong analytical and presentation capabilities.

Responsibilities

• Handle all negotiation rounds of Tender for Key Client Segmentations requests received online.
• Drives analytical projects to support our tender management process and improve quality deliverables.
• Produces Tender Strategy analysis to facilitate coordination between Sales, Trade and Marketing.
• Supports collection of nominations and maintains nomination database and contracts.
• Supports in measuring customer performance, Salesforce.com updates and reporting.
• Supports projects and ad hoc initiatives within TCM.
• Enable growth via strategic partnership with Sales & CX.

Skills

Microsoft Excel

PowerPoint

Analytical skills

Presentation skills

Stakeholder management

Education

Master’s or bachelor’s degree

Tools

Salesforce.com

Job description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possiblesetting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

This position will support the Area Sales team and Centre Trade & Marketing teams to manage and grow assigned customer accounts in line with organizational strategy, goals, policies, and processes.

Ocean Contract Management Specialist will be responsible for managing North America (NAM) Tender customers and ensuring timely, accurate, and compliant execution of tender-related activities. The role includes quotation management, tender execution, contract administration, and close coordination with GSC teams, including Contract Correction Team (CCT), Disputes, and Invoice Quality (IQ) functions, to deliver an excellent customer experience and commercial outcome.

You will be Responsible for:

• Handle all negotiation rounds of Tender for Key Client Segmentations requests received online.
• Drives analytical projects to support our tender management process and improve quality deliverables.
• Produces Tender Strategy analysis to facilitate coordination between Sales, Trade and Marketing.
• Supports collection of nominations and maintains nomination database and contracts
• Supports the strategy team on commitment compliance reporting and governance
• Prepares Negotiation Package for customers.
• Supports in measuring customer performance, Salesforce.com updates and reporting
• Supports projects and ad hoc initiatives within TCM.
• Key responsible for enabling growth via stragic partnership with Sales & CX
• Master’s or bachelor’s degree from recognized university.
• Strong communication and stakeholder management skills with the ability to collaborate across diverse teams.
• Ability to work in a fast-paced environment with a high sense of urgency and accountability.
• Strong attention to detail and commitment to delivering high-quality, accurate outputs.
• Proven ability to manage multiple priorities and adapt quickly to changing business needs.
• Strong problem-solving skills with a continuous improvement mindset.
• Basic knowledge of shipping, freight pricing, quotations, tenders, and contracts is an advantage.
• Open to working in perpetual night shifts supporting North America business operations.
• Eager to learn, grow, and take on new challenges in a dynamic global environment.

Qualifications

• Proficient in Microsoft Excel and PowerPoint, with strong analytical and presentation capabilities.
• Minimum 8 years of experience in Customer Service, Tender, Sales and Performance Management

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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