Senior Solution Engineer

Freshworks; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Freshworks in Bengaluru is seeking a results-oriented pre-sales professional to partner with regional sales teams, qualify opportunities, and deliver compelling technical demonstrations of Freshworks products.

You will gather requirements, create POCs, and support RFP/RFI for SMB and mid-market customers. Collaborate across sales, support, and implementation while aligning technical resources with revenue goals and thriving in a fast-moving matrix environment.

Qualifications

• 4–7 years in solution engineering or related technical role.
• Experience in technology sales with business and technical insights.
• Proven operations and organizational skills across multi-office teams.
• Experience supporting mid-market customers; service strategies.
• Strong written and verbal communication; collaboration in matrix organizations.
• Willingness to work in any shift.

Responsibilities

• Manage all activities of the pre-sales resources within a region.
• Partner with sales management to align technical resources with revenue goals.
• Advise sales management on effective use and deployment of technical resources.
• Maintain alignment with sales, support, and implementation functions.
• Ensure pre-sales documentation compliance; qualify opportunities.
• Work with SMB and mid-market customers to solve business problems.
• Support sales with discovery calls, product demos, and RFP/RFI responses.
• Gather requirements, define scope, wireframe, and create POCs.
• Deliver technical demonstrations and articulate value of Freshworks solutions.
• Be a lifelong learner; evangelize a refreshing user experience on Freshworks platform.

Skills

Solution Engineering

Technology sales

Organizational skills

Mid-market support

Analytical skills

Interpersonal skills

Communication skills

Matrix leadership

Shift flexibility

Job description

Responsibilities

• Manage all activities of the pre-sales resources with a particular region.
• As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals.
• Provides advice and counsel to sales management in the effective use and deployment of technical resources.
• Must maintain close alignment with sales, support and implementation functions.
• Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition.
• Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.
• Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.
• Conduct effective requirements gathering to clearly identify customer problems.
• Build and deliver compelling technical demonstrations of the Freshworks products.
• Articulate the value of Freshworks solutions to a variety of audiences.
• Be a lifelong learner and develop your skills continuously.
• Evangelize a refreshing user experience on the Freshworks platform.

Qualifications

• 4 - 7 years in Solution Engineering or in any technical role is a plus.
• Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level.
• Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations.
• Extensive expertise supporting mid-market customers and creating service/support strategies.
• Strong organisational and analytical skills.
• Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
• Strong written and verbal communication skills.
• Successful track record of working and influencing matrixes organizations.
• Flexible to work in any shift.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.