Senior Software Engineering Lead

Optum India; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Optum India is seeking a seasoned contact center solutions engineer to design, develop, test, and maintain Genesys/Amazon Connect based platforms. You will deliver high-quality code, understand customer needs, and help shape product roadmaps for contact center products and services.

The role requires 5+ years in contact center development, testing and implementation, and a strong background in automation and AI-enabled workflows.

Qualifications

• Graduate degree or equivalent experience.
• Bachelor's Degree in Computer Science.
• 5+ years of Genesys/Amazon Connect Experience.
• 5+ years Contact Center Experience.
• Experience in Contact Center Development, Testing & Implementation.

Responsibilities

• Design, develop, implement, test and maintain contact center solutions using Genesys/Connect.
• Deliver code with high quality for our applications and services and to understand customer needs and to develop product roadmaps.
• Roles include analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, R&D, maintenance, new development, operations and delivery.
• Automation of common tasks; build utilities to drive organizational efficiency and influence future capabilities.
• Apply AI automation wherever applicable.
• Comply with all applicable company policies and procedures and changes including those related to work location, team assignments, and flexible work arrangements.

Skills

Genesys/Amazon Connect

Contact Center Experience

Automation & AI concepts

Education

Bachelor's Degree in Computer Science

Graduate degree or equivalent experience

Tools

Genesys

Amazon Connect

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Design, develop, implement, test and maintain contact center solutions using Genesys/Connect
• Deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps
• These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery
• Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways
• Apply AI automation wherever applicable
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Required Qualifications

• Graduate degree or equivalent experience
• Bachelor's Degree in Computer Science
• 5+ years of Genesys/Amazon Connect Experience
• 5+ years Contact Center Experience
• Experience in Contact Center Development, Testing & Implementation

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.