Senior Software Engineer (Skills-Power Platform Admin, Copilot Studio)

H&R Block, Inc.; Hyderabad, Thiruvananthapuram; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Exposure to CoE governance

Job summary

H&R Block, Inc. is seeking an experienced Power Platform Administrator to govern and optimize enterprise Power Platform and Copilot Studio environments.

You will lead administration, security governance, and capacity management, while collaborating with IT and DevOps teams to align with overall enterprise architecture. The role emphasizes automation using PowerShell, PAC CLI, and Azure DevOps, with exposure to DLP policies, environment management, and licensing considerations.

Qualifications

• Minimum 4 years of experience with Microsoft Power Platform administration and governance.

Responsibilities

• Administer and govern enterprise Power Platform and Copilot Studio environments.

Skills

Power Platform Administration

PowerShell scripting

Governance & security

ALM & CI/CD

Copilot Studio administration

Dataverse administration

ClI tooling (PAC CLI)

Azure services familiarity

Tools

Power Platform Admin Center (PPAC)

PAC CLI

Copilot Studio

Power Platform Pipelines

Azure DevOps

Power BI administration

Microsoft Entra ID

Terraform scripting

Logic Apps / Azure Functions

Job description

Technical Expertise and Responsibilities:

• Strong hands-on experience with the Power Platform Admin Center (PPAC), including environment strategy, security groups, Managed Environments, and tenant settings.
• Design and implement DLP policies, connector classification, and governance frameworks for citizen and pro developers.
• Advanced PowerShell scripting using Microsoft.PowerApps.Administration.PowerShell, Microsoft Graph, and related modules to automate administration and reporting.
• Experience with the Power Platform CLI (PAC CLI) for solution management, environment operations, and automation.
• Proven experience administering Copilot Studio, including agent lifecycle management, environment routing, data policies, authentication, channel publishing, and generative AI and knowledge source governance.
• Monitor Copilot Studio usage, message and capacity consumption, and analytics to ensure responsible and cost-effective AI adoption.
• Strong understanding of Dataverse administration, including security roles, business units, teams, auditing, and storage capacity.
• Implement and maintain the Power Platform Center of Excellence (CoE) Starter Kit for inventory, compliance, and adoption insights.
• Establish ALM practices using solutions, Power Platform Pipelines, and Azure DevOps CI/CD.
• Manage Power Platform licensing, capacity add-ons, and pay-as-you-go billing policies.
• Configure and manage connectors, custom connectors, connection references, environment variables, and on-premises data gateways.
• Working knowledge of Microsoft Entra ID, conditional access, service principals, and app registrations as they relate to Power Platform.
• Monitor platform health, service incidents, flow failures, and API request limits; troubleshoot and resolve issues proactively.
• Implement best practices for security, compliance, auditing, and data privacy across the platform.
• Define platform standards, naming conventions, onboarding processes, and maker guidelines.
• Provide technical guidance and support to makers and development teams on Power Apps, Power Automate, and Copilot Studio solutions.
• Must be able to collaborate and effectively communicate with onshore counterparts to address technical gaps, requirement challenges, and other complex scenarios.
• Collaborate with IT, Security, and DevOps teams to ensure the platform aligns with overall enterprise architecture.
• Drive continuous improvement and automation initiatives within the Power Platform function.
• Stay updated with Power Platform and Copilot Studio release waves, emerging features, and industry trends.
• Excellent analytical, problem-solving, and communication skills.

What is the expectation from the candidates current role/profile?

Administer and govern enterprise Power Platform and Copilot Studio environments.

• Minimum 4 years of experience in Microsoft Power Platform, with a strong focus on administration and governance.
• Should be currently managing Power Platform tenant or environment administration in an enterprise setup.
• Hands-on experience administering Copilot Studio agents in production, including security, governance, and capacity management.
• Strong PowerShell scripting skills for automating admin tasks, reporting, and bulk operations.
• Should have worked in an onshore-offshore model managing challenging scenarios.
• Experience implementing DLP policies, Managed Environments, and the CoE Starter Kit.
• Experience with ALM for Power Platform using solutions, pipelines, and Azure DevOps.
• Ability to work with ambiguity and vague requirements and transform them into deliverables.
• Good combination of technical and interpersonal skills with strong written and verbal communication; detail-oriented with the ability to work independently.
• Help define platform architecture, governance frameworks, best practices, and processes.
• Microsoft certifications such as PL-200, PL-400, PL-600, or MS-102 will be an added advantage.
• Experience with Azure services (Logic Apps, Azure Functions, Key Vault) and Power BI administration will be an added advantage.

Skill Set Required

Must Have:

• Power Platform Administration (Admin Center, Environments, Tenant Settings)
• PowerShell Scripting (Power Platform Admin modules, PAC CLI)
• Copilot Studio Administration & Governance
• DLP Policies, Managed Environments & Connector Governance
• Dataverse Administration (Security Roles, Business Units, Auditing)
• Power Apps & Power Automate
• CoE Starter Kit, Licensing & Capacity Management

Good to Have:

• ALM Solutions, Power Platform Pipelines, Azure DevOps CI/CD
• Microsoft Entra ID (Security Groups, Service Principals, Conditional Access)
• Azure Services (Logic Apps, Azure Functions, Key Vault)
• Terraform Scripting
• Power BI Administration