Senior Software Engineer II- Adobe, L3 Support, Windows & cloud

UnitedHealth Group; Bengaluru; On-site; Confidential; Full time

Job summary

Optum, a global organization delivering care aided by technology, is seeking a Senior Software Engineer II to own enterprise platforms, ensuring stability and reliability across desktop and cloud environments.

You will lead advanced support for Adobe CC and Document Cloud, design scalable cloud-native solutions, and collaborate with security, systems management, ITAM, and engineering teams to deliver well-supported enterprise applications.

Qualifications

• 6+ years of experience implementing and supporting software, systems, or platform engineering within enterprise environments.
• Proven experience building, supporting, and operating production-grade application platforms.
• Advanced experience providing Level 3 support, including complex troubleshooting, root cause analysis, and long-term remediation.
• Hands-on experience supporting cloud-based application services.
• Solid expertise in enterprise desktop application installation, configuration, and troubleshooting, including Windows registry and platform internals.
• Demonstrated AI user skills, including leveraging AI tools for research, analysis, and streamlining daily workflows.
• Proven solid analytical and problem-solving skills, with the ability to independently own complex technical issues.
• Proven customer-focused attitude with a commitment to providing high-quality support.

Responsibilities

• Architect, design, and evolve scalable, resilient, cloud-native solutions that meet enterprise functional, performance, security, and compliance requirements.
• Serve as the technical owner and advanced support lead for assigned enterprise desktop and cloud application platforms, including Adobe Creative Cloud and Adobe Document Cloud.
• Design, implement, integrate, and support Adobe enterprise environments across their full application lifecycle, including intake, configuration, upgrades, patching, and retirement.
• Provide expert-level troubleshooting, escalation management, and root cause analysis for complex, high-impact platform and application issues, ensuring performance, reliability, and a positive end-user experience.
• Apply advanced cloud and systems engineering expertise to improve platform scalability, reliability, automation, and operational efficiency.
• Build and integrate automated workflows and enterprise-approved AI capabilities to streamline engineering processes and reduce manual effort.
• Ensure application platforms align with enterprise security, risk, and compliance standards, including vulnerability remediation.
• Utilize ServiceNow to manage incidents, requests, changes, and problem records in accordance with ITSM best practices.
• Collaborate with security, systems management, ITAM, support teams, and vendors to develop roadmap and deliver stable, well-supported enterprise solutions.
• Evaluate emerging trends in cloud architecture, automation, and AI to inform solution design and drive strategic innovation.
• Develop and maintain technical documentation, including architecture diagrams, operational runbooks, and troubleshooting guides.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Skills

Advanced troubleshooting

Root cause analysis

Cloud-based platforms

Windows desktop troubleshooting

Adobe CC/Document Cloud experience

AI in workflows

Enterprise platform ownership

Collaboration across teams

Tools

ServiceNow

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Job Summary

The Senior Software Engineer II serves as an advanced technical support and application platform owner responsible for the stability, reliability, and day‑to‑day operation of enterprise software. This role provides expert‑level troubleshooting and escalation support for complex and high‑impact issues across desktop and cloud‑based environments.

The position has primary ownership for advanced support of Adobe Creative Cloud and Adobe Document Cloud applications, along with other desktop technologies. The role requires platform and cloud expertise to diagnose issues, perform root cause analysis, implement long‑term fixes, and support automation and modernization efforts. The Senior Software Engineer II partners closely with systems management, security, and engineering teams to ensure consistent, secure, and reliable enterprise application services.

Primary Responsibilities

• Architect, design, and evolve scalable, resilient, cloud‑native solutions that meet enterprise functional, performance, security, and compliance requirements
• Serve as the technical owner and advanced support lead for assigned enterprise desktop and cloud application platforms, including Adobe Creative Cloud and Adobe Document Cloud
• Design, implement, integrate, and support Adobe enterprise environments across their full application lifecycle, including intake, configuration, upgrades, patching, and retirement
• Provide expert‑level troubleshooting, escalation management, and root cause analysis for complex, high‑impact platform and application issues, ensuring performance, reliability, and a positive end‑user experience
• Apply advanced cloud and systems engineering expertise to improve platform scalability, reliability, automation, and operational efficiency
• Build and integrate automated workflows and enterprise‑approved AI capabilities to streamline engineering processes and reduce manual effort
• Ensure application platforms align with enterprise security, risk, and compliance standards, including vulnerability remediation
• Utilize ServiceNow to manage incidents, requests, changes, and problem records in accordance with ITSM best practices
• Collaborate with security, systems management, ITAM, support teams, and vendors to develop roadmap and deliver stable, well‑supported enterprise solutions
• Evaluate emerging trends in cloud architecture, automation, and AI to inform solution design and drive strategic innovation
• Develop and maintain technical documentation, including architecture diagrams, operational runbooks, and troubleshooting guides
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re‑assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• 6+ years of experience implementing and supporting software, systems, or platform engineering within enterprise environments
• Proven experience building, supporting, and operating production‑grade application platforms
• Advanced experience providing Level 3 support, including complex troubleshooting, root cause analysis, and long‑term remediation
• Hands‑on experience supporting cloud‑based application services
• Solid expertise in enterprise desktop application installation, configuration, and troubleshooting, including Windows registry and platform internals
• Demonstrated AI user skills, including leveraging AI tools for research, analysis, and streamlining daily workflows
• Proven solid analytical and problem‑solving skills, with the ability to independently own complex technical issues
• Proven customer‑focused attitude with a commitment to providing high‑quality support. Advanced understanding of desktop application installation, configuration, and troubleshooting

Preferred Qualifications

• Experience implementing and supporting Adobe Creative Cloud and Adobe Document Cloud technologies in an enterprise environment.
• Experience supporting Microsoft M365
• Experience with product lifecycle management (PLM) concepts
• Experience with network protocols and troubleshooting
• Experience working in large, complex enterprise environments