Senior Software Engineer - Configuration Management Database (CMDB)

Equinix; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Equinix is seeking a Senior CMDB Developer to design, develop, and optimize the enterprise CMDB within ServiceNow. You will drive data governance, data quality, and integrations with ITOM, ITSM, and automation initiatives.

The role requires hands-on development across CMDB, Discovery, Service Mapping, and cross‑domain collaboration with infrastructure and security teams. You will own lifecycle management, CI governance rules, and automation efforts, delivering scalable CMDB solutions while

Qualifications

• CMDB Architecture & Development: Design and maintain CMDB data models (CSDM aligned), CI class structures, and relationships.
• Develop and enhance ServiceNow CMDB using: Business Rules, Script Includes, Flow Designer, UI Policies.
• Configure and maintain Discovery, Service Mapping, and CMDB Workplace.
• Implement lifecycle states, CI governance rules, and automation.
• Build and maintain Discovery patterns, schedules, probes, and MID server configurations.
• Integrate CMDB with enterprise systems (e.g., SCCM, Intune, AWS, Azure, monitoring tools).
• Define Identification & Reconciliation Engine (IRE) rules and normalization processes.
• Ensure trusted system-of-record integration and deduplication strategies.
• Monitor and improve CMDB health KPIs: Completeness, correctness, compliance.
• Implement: Data certification.
• Duplicate CI detection.
• Reconciliation automation.
• Conduct root cause analysis for data issues and drive corrective actions.
• Define and enforce: CI naming conventions Data standards and policies Lifecycle and ownership models.
• Align CMDB with ITIL processes: Incident, Change, Problem, Asset lifecycle.
• Partner with ITSM, ITOM, SAM, APM, Security teams for cross-domain alignment.
• Identify and implement automation opportunities: CI onboarding Data reconciliation Service mapping enrichment.
• Now Assist for CMDB: Enable AI-driven or rule-based CMDB operations (e.g., duplicate detection, anomaly detection).
• Predictive Intelligence & AIOps: Integrating the CMDB with ITOM Predictive Intelligence to proactively identify configuration anomalies, duplicates, and data gaps.
• AI-Driven Service Graph Connectors: Leveraging automated data ingestion pipelines that use ML to map third‑party data into the CMDB accurately.
• Translate business requirements into scalable CMDB solutions.
• Provide technical leadership and mentoring to junior developers.
• Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

Responsibilities

• Design and maintain CMDB data models (CSDM aligned) and CI relationships.
• Develop CMDB with Business Rules, Script Includes, Flow Designer, UI Policies.
• Configure and maintain Discovery, Service Mapping, CMDB Workplace.
• Implement lifecycle states, CI governance and automation.
• Build Discovery patterns, schedules, probes, MID server configurations.
• Integrate CMDB with enterprise systems like SCCM, Intune, AWS, Azure, monitoring tools.
• Define IRE rules and normalization processes.
• Ensure trusted system-of-record integration and deduplication.
• Monitor CMDB health KPIs and data quality.
• Align CMDB with ITIL: Incident, Change, Asset lifecycle.
• Collaborate with ITSM/ITOM/SAM/APM/Security teams.
• Mentor junior developers and provide technical leadership.
• Drive data governance and ownership models.

Skills

CMDB

ServiceNow

Discovery

Service Mapping

CI Data Models

Data Governance

Automation

ITIL

IRE Rules

MID Server

Tools

Flow Designer

UI Policies

Discovery Patterns

Job description

Senior Software Engineer CMDB

Who are we? Equinix is the world’s digital infrastructure company shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary The Senior CMDB Developer is responsible for designing, developing, and optimizing the enterprise Configuration Management Database (CMDB) within ServiceNow. This role ensures high-quality, reliable, and scalable configuration data that powers ITSM, ITOM, SAM, APM, and automation initiatives. This position requires strong technical expertise, architecture thinking, and hands‑on development across CMDB, Discovery, Service Mapping, and integrations, along with ownership of data governance, health, and lifecycle management.

Key Responsibilities

• CMDB Architecture & Development
  • Design and maintain CMDB data models (CSDM aligned), CI class structures, and relationships
  • Develop and enhance ServiceNow CMDB using: Business Rules, Script Includes, Flow Designer, UI Policies
  • Configure and maintain Discovery, Service Mapping, and CMDB Workplace
  • Implement lifecycle states, CI governance rules, and automation
• Discovery, Service Mapping & Integrations
  • Build and maintain Discovery patterns, schedules, probes, and MID server configurations
  • Integrate CMDB with enterprise systems (e.g., SCCM, Intune, AWS, Azure, monitoring tools)
  • Define Identification & Reconciliation Engine (IRE) rules and normalization processes
  • Ensure trusted system-of-record integration and deduplication strategies
• Data Quality & CMDB Health
  • Monitor and improve CMDB health KPIs: Completeness, correctness, compliance
  • Implement: Data certification
  • Duplicate CI detection
  • Reconciliation automation
  • Conduct root cause analysis for data issues and drive corrective actions
• Governance & Process Alignment
  • Define and enforce: CI naming conventions Data standards and policies Lifecycle and ownership models
  • Align CMDB with ITIL processes: Incident, Change, Problem, Asset lifecycle
  • Partner with ITSM, ITOM, SAM, APM, Security teams for cross-domain alignment
• Automation & Innovation
  • Identify and implement automation opportunities: CI onboarding Data reconciliation Service mapping enrichment
  • Now Assist for CMDB: Enable AI-driven or rule-based CMDB operations (e.g., duplicate detection, anomaly detection)
  • Predictive Intelligence & AIOps: Integrating the CMDB with ITOM Predictive Intelligence to proactively identify configuration anomalies, duplicates, and data gaps.
  • AI-Driven Service Graph Connectors: Leveraging automated data ingestion pipelines that use ML to map third‑party data into the CMDB accurately.
• Stakeholder Collaboration
  • Work with: Infrastructure teams (compute, storage, network, cloud) Application owners and architects Asset and procurement teams
  • Translate business requirements into scalable CMDB solutions
  • Provide technical leadership and mentoring to junior developers

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff… All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.