Senior Site Reliability Engineer, AI Platform

Thomson Reuters; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Hybrid work model

Mental Health Days

Wellness programs

Tuition reimbursement

Volunteer days

Global mobility opportunities

Job summary

Thomson Reuters in Bengaluru, India is seeking a Senior Site Reliability Engineer for the AI Platform to drive scalable, reliable infrastructure and reduce toil across services.

You will own cloud-native deployments, observability, SLAs, incident response, security hardening, CI/CD pipelines, and mentoring. This role offers hybrid work and strong growth opportunities within a global information company.

Qualifications

• 5+ years of experience in cloud and infrastructure engineering.
• Strong proficiency in Python and shell scripting; hands-on automation tooling experience.
• Experience with IaC and cloud-native deployment patterns; familiar with Docker/Kubernetes.
• Ability to design scalable systems, establish SLAs, and manage incident response.

Responsibilities

• Own and drive long-term infrastructure strategy for the AI Platform team.
• Improve operational posture of cloud-native services and automate toil.
• Instrument services with observability tooling for metrics, logs, and tracing.
• Establish SLAs and error budgets; lead incident post-mortems and improvements.
• Harden infrastructure against security findings and maintain compliance.
• Design, build, and maintain CI/CD pipelines for AI Platform services.
• Mentor junior team members and raise engineering bar in DevOps practices.

Skills

Python

Shell scripting

Cloud infrastructure

CI/CD

Docker

Kubernetes

Infrastructure as code

CloudFormation

Terraform

ARM/SAM

Observability tools

Tools

Datadog

CloudWatch

Wiz

Snyk

Job description

About the role:

In this opportunity as a Senior Site Reliability Engineer, AI Platform , you will:

• Own and drive the long-term infrastructure strategy for the AI Platform team - designing systems and standards that are built to scale, remain reliable under growth, and reduce operational burden over time.
• Own and improve the operational posture of cloud-native services including containerized workloads, serverless functions, and managed ML infrastructure.
• Instrument services with observability tooling (Datadog, CloudWatch, or equivalent) covering metrics, logs, and distributed tracing.
• Establish and enforce SLAs and error budgets; drive incident response, post-mortems, and systemic reliability improvements.
• Collaborate with platform engineering to harden infrastructure against security findings (Wiz, Snyk) and maintain compliance with organizational standards.
• Design, build, and maintain CI/CD pipelines for AI Platform services, SDKs, and infrastructure, ensuring fast and reliable delivery across environments.
• Automate toil - infrastructure provisioning, security remediation workflows, environment management, and deployment operations.
• Mentor junior team members and raise the engineering bar across DevOps practices on the team.

About you:

• Strong communication skills and the ability to work across engineering, security, and product teams and distill unclear requirements into clear engineering goals.
• 5+ years of experience in cloud and infrastructure engineering roles.
• Strong proficiency in Python and shell scripting, with hands-on experience building and deploying automation tools that eliminate toil and streamline DevOps workflows. Infrastructure-as-code experience with CloudFormation, Terraform, ARM or SAM is expected.
• Deep hands‑on experience with cloud infrastructure is expected.
• Solid experience with CI/CD tooling and infrastructure deployment automation.
• Familiar with containerization (Docker, Kubernetes) and cloud-native deployment patterns.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contr