Site Reliability Engineer

Jobtailor; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexible Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Social Impact Opportunities

Making a Real-World Impact

Job summary

A technology company in Bengaluru is hiring a Site Reliability Engineer who will be responsible for designing, developing, and maintaining computer systems and software applications. Candidates should have over 3 years of experience in DevOps, a solid understanding of cloud services like AWS and Azure, and proficiency in troubleshooting and performance monitoring tools. The role offers a hybrid work model that supports work-life balance and career development opportunities.

Qualifications

• 3+ years in DevOps & Site Reliability Engineer.
• Excellent understanding of ITIL processes with relevant accreditation.
• Experience in using AI/ML as part of DevOps practice (good to have).

Responsibilities

• Design, develop, and modify computer systems or programs.
• Test and modify programs related to operating systems.
• Perform root cause analysis and deliver high service levels.
• Collaborate on technical recovery plans and support environments.
• Ensure adherence to change management procedures.

Skills

DevOps & Site Reliability Engineer

IT infrastructure

AWS

Azure

ITIL processes

Linux

CI/CD implementation

Performance monitoring tools (Splunk, SiteScope, Datadog)

Programming/scripting (Python, Perl, PowerShell)

Cloud computing

Job description

About the Role

In this opportunity as a Site Reliability Engineer, you will:

• Primarily responsible for design, development, creation, or modification of computer systems or programs based on and related to user or system design.
• Primarily responsible for design, documenting, testing and modification of computer programs related to computer, server, or other devices operating system.
• Works to identify risks & issues following appropriate escalation procedures.
• Primarily responsible for developing, designing, or testing software applications including complex databases and web enabled applications or systems.
• Primarily responsible for developing or designing systems, networks, or applications.
• Independently provides proactive problem management in order to deliver high service levels. May follow up on root cause analysis and resolution of problems.
• Provides a sound level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
• Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed.
• Collaborates on Technical Recovery plans, and takes part in technical recovery for major incidents within your defined area.
• Provides assistance for the reduction in volume and mean time to recover incidents in your business unit by providing high-level, independent trouble shooting on technical issues.
• Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures.
• Provides input to records, quality systems and management reports as required.
• Works and cooperates with internal and external groups when required in order to fully support environments and maintain service.
• Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements.
• Adheres and contributes to the definition and implementation of operating procedures and operability on new and existing systems, ensuring adherence to defined operations standards.
• Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes.
• Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors’ ability to provide service.
• Responsible to seek out all information and to fully understand all aspects of each device’s technology configuration and uses all approved engineering tools available to implement conforming change.
• Contributes to the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations.
• Reviews and coordinates the implementation of proposed modifications, and changes to the production environment.
• Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time.

About You

You’re a fit for the role of Site Reliability Engineer, if you have the following required qualifications:

• 3+ years in DevOps & Site Reliability Engineer
• IT infrastructure, application, and cloud services (AWS, Azure)
• Excellent understanding of ITIL processes with relevant accreditation
• Proficient in Linux
• Experience in CI/CD implementation
• Experience with performance and monitoring tools (Splunk, SiteScope, Datadog)
• Skilled in programming/scripting (Python, Perl, PowerShell)
• Working experience in cloud computing, preferably AWS, knowledge of various AWS services for CI/CD implementation
• Experience in using AI/ML as a part of DevOps practice. (Good to have)

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.