Senior Site Reliability Engineer (AI)

OneTrust; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Flexible PTO

Equity RSUs

Career development opportunities

Job summary

OneTrust in Bengaluru is seeking a skilled engineer to manage production services, ensuring reliability and scalability. The role involves collaboration with Engineering and Operations teams to develop a performant application platform, implement SLIs and SLOs, and automate processes using various programming languages.

Ideal candidates have a Bachelor's degree in a related field and over 4 years of experience, particularly with Java and cloud infrastructures. Comprehensive benefits include healthcare coverage, flexible PTO, and parental leave.

Qualifications

• 4+ years of application development experience with Java or another equivalent language.
• Experience with cloud-based infrastructure like Azure, AWS, or GCP.
• A good understanding of databases (ideally SQL/NoSQL).
• Hands-on experience with observability tools.

Responsibilities

• Own production services end-to-end, ensuring reliability and scalability.
• Collaborate with engineering and operations to maintain a performant application platform.
• Design and implement SLIs and SLOs aligned with customer experience.
• Build scripts in Python/Bash/Java or Ruby for operational automation.

Skills

Application development experience

Cloud infrastructure

Production services management

Observability tools

Machine learning techniques

Kubernetes and container orchestration

Education

Bachelor's degree in computer science, Engineering, or related field

Tools

Java

Spring

Datadog

Terraform

Job description

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

• Own production services end-to-end, including reliability, scalability, and operational excellence
• Participate in on-call rotation and lead incident response

Your Mission

Engage and partner with various Engineering, Operations, and Product teams to design, deliver, and maintain a highly available and performant application platform.

• Collaborate with different functional groups to identify gaps, prioritize, and resolve issues
• Defining, implementing, and maintaining SLIs and SLOs aligned with customer experience.
• Design and instrument SLIs such as latency, error rates, and availability across critical services
• Manage and enforce error budgets to balance system reliability with product feature velocity.
• Improving alert quality by reducing noise and focusing on actionable, high-signal alerts
• Embed with product teams to review architectures and catch reliability risks early
• Share your knowledge and experience with the Engineering organization
• Share your findings with technical leadership and senior management
• Build scripts in python/bash/java or ruby for operational automation and incident response

You Are

A hands‑on engineer familiar with running production services and providing understanding and solutions to appropriately monitor and automate those services.

Your Experience Includes

• Bachelor's degree in computer science, Engineering, or related technical or business field
• 4+ years of application development experience with Java or other equivalent language
• Experience with Spring environment.
• Experience in cloud‑based infrastructure (Azure, AWS, GCP, etc.)
• Experience with the factors influencing performance of software applications at multiple layers (Database, network, CPU utilization, JVM tuning, memory analysis, thread management, query performance etc.)
• An understanding of the importance of centralizing logging, metrics dashboards, and alerting. Able to talk about some of the tools used for these tasks
• A good understanding of databases (ideally SQL/NoSQL)
• Hands‑on experience with observability tools (Datadog, Prometheus, Grafana, etc.)
• Familiarity with CI/CD pipelines and infrastructure‑as‑code (Terraform, Helm, Jenkins, GitLab)
• Build and operate AI‑assisted incident response systems (root cause analysis, log summarization, anomaly triage)
• Develop or integrate LLM‑based tools to reduce MTTR and improve alert quality
• Apply machine learning techniques for anomaly detection, capacity prediction, or failure pattern analysis
• Experience deploying AI systems in production (not just experimentation)
• Familiarity with vector databases, embeddings, or RAG architectures for operational intelligence
• Strong understanding of prompt engineering and evaluation of LLM outputs in reliability workflow
• Kubernetes and container orchestration (EKS/AKS/GKE)
• Experience with distributed systems at scale
• Familiarity with service meshes and microservices architecture

Nice to Have

• Experience with chaos engineering tools (Gremlin, Chaos Monkey)
• Background in product‑facing services with high traffic scale
• Knowledge of incident management platforms (PagerDuty/DataDog alerts)

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.