Senior Site Reliability Engineer

Rakuten Symphony; Bengaluru; Sur place; INR 3 500 000 - 5 500 000; Plein temps

Résumé du poste

Rakuten Symphony in Bengaluru is seeking a Senior Site Reliability Engineer with 10–15 years of experience to lead L2/L3 operations for RCP and BMM, focusing on advanced incident resolution, automation, and stability improvements. You will monitor networks, manage faults, and drive proactive enhancements while coordinating with L1 SRE teams.

Responsibilities include cloud-native deployments, private cloud design, and automation using Python, Bash, and Ansible.

Qualifications

• Private cloud design, deployment, and operations.
• Kubernetes with CKA certification or equivalent required.
• Deep Linux knowledge including performance tuning and troubleshooting.
• Proven incident management and RCA experience.
• Experience with cloud and telecom networking fundamentals helpful.
• Automation skills in Python, Bash, Ansible; scripting for ops.
• Telecom domain experience preferred.
• Technical leadership and communication skills.
• Basic SQL knowledge.

Responsabilités

• Manage and operate the BMM to ensure seamless app running.
• Develop/modify Python or shell scripts to automate BMM/RCP workflows.
• Update, create, or delete inventory data for RCP as required by BMM.
• Support RCP SRE for cluster operations like building, node commissioning, and decommissioning.
• Support L1 SRE for incident guidance and knowledge transfer.
• Raise Change Requests and participate in incident/CR updates.
• Provide 24x7x365 operational support in a defined shift pattern.
• Prepare and maintain MOPs, operational docs, and internal wiki.

Connaissances

Kubernetes

Linux

Incident management

Python

Bash

Ansible

VMware

KVM

Automation scripting

Outils

VMware

KVM

Description du poste

Designation: Senior Site Reliability Engineer

Experience: 10-15 years

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional

approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.9 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more

L2 SRE supporting day-to-day operations of RCP and BMM escalated from L1 SRE.

L2 SRE responsible for advanced incident resolution, operations, and automation development for RCP and BMM. Acts as escalation point for L1 SRE and drives proactive improvements to RCP/BMM stability.

Responsibilities include network monitoring, fault management (Basic troubleshooting), ticket management, alarm monitoring, performance monitoring, configuration management, new node handover and transfer to operation (HOTO).

Work Time: IST (India)

Human Skills

• Should have interpersonal, verbal, and written communication.
• Should have the ability to work in a team.
• Should be ready for working in 24*7 support (24*7 Shift)
• Proactive, punctual, and ready to learn new skills.
• Can make prompt and accurate status reportingWork Experience

Work Experience

• Experience in providing infrastructure support for applications, testing third-party applications, and operating container platforms/application is required
• Experience in leading solution implementation and designing strategies for Cloud applications' deployment is also a must.
• Previous experience in the telecommunications industry is preferred.

Technical

[Minimum Technical Qualifications]

• Experience in private cloud (on-premises private cloud) design, deployment, and operations
• Strong Kubernetes expertise with CKA certification or equivalent
• Virtualization technologies (VMware, KVM)
• Deep Linux knowledge including performance tuning and troubleshooting
• Proven track record in incident management and root cause analysis

[Preferred / Value-added Skill Details]

• Have experience in Telecommunication domain.
• Technical leadership and communication skills
• Basic knowledge of database operations (SQL)
• Experience with cloud and telecom networking fundamentals
• Development skill sets, Automation technologies in Python, Bash, ansible.
• Good communication and coordination skills
• Ability to follow processes and work in 24/7 support environments
• Willingness to learn and keep improving
• Basic analytical and problem-solving mindset

L2 Tasks

[BMM operations & management]

• Manage and operate the BMM and take necessary action for seamless running of application
• Develop/modify python or shell script to automate repetitive RCP cluster operations executed as BMM workflows

[RCP operation support]

• In response to user requests, update, create, or delete inventory data stored in external inventory and managed by BMM
• Support RCP SRE for BMM workflow execution for RCP cluster operation like cluster building, node commissioning, and node decommissioning

[L1 SRE support]

• Support the L1 team, including assistance with issues, escalations, and operational guidance, while ensuring overall BMM service stability and continuity
• Transfer knowledges of routine works to L1 SRE

[Change & Operational Activities]

• Raise Change Requests (CRs) and execute it for resolving troubles.
• Participate in huddle calls to report incidents and CR updates

[Common]

• Analyze, understand, and clearly explain complex technical concepts to development teams (as L3 support) with detailed and actionable requirements
• Lead and support solution implementation, adopting modern cloud-native architecture, Agile practices, and DevOps delivery models.
• Provide 24×7×365 operational support in 8-hour shifts based on a mutually agreed roster plan.
• Manage operational projects and track issues through the ticketing system, including change requests and service requests.
• Perform incident management, including RCA, corrective actions, and service restoration in coordination with internal teams and vendors.
• Actively participate in ERT calls and support critical incident resolution.
• Prepare and maintain MOPs, operational documentation, and internal Wiki for knowledge sharing and standardization.

• Conduct testing and validation of changes prior to production implementation to ensure stability and reliability.
• Develop automation scripts to support monitoring, routine operational tasks, and efficiency improvements.
• Support the L1 team, including assistance with hardware-related issues, escalations, and operational guidance, while ensuring overall cluster health and hygiene.

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!!. Always be conscious of time. Take charge, set clear goals, and engage your team.