Senior ServiceNow Developer

Psiog; Chennai District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Psiog, a pure play software services specialist headquartered in Chennai, is seeking a ServiceNow Administrator/Developer to join a global delivery team. You will work on catalog management, incident/change/problem processes, and integrations, leveraging Flow Designer and AngularJS to enhance the ServiceNow portal and workflows.

Ideal candidates bring 3–5 years in ServiceNow with hands-on experience in catalogs, data imports, and email notifications, and a collaborative, Agile mindset to support

Qualifications

• 3 to 5 years of experience in ServiceNow administration and development.
• Experience creating, updating, and maintaining ServiceNow components including catalogs, records, workflows, and integrations.
• Familiarity with Agile/Scrum methodologies and working with global enterprise environments.

Responsibilities

• Act as ServiceNow Administrator/Developer.
• Create, update, and maintain ServiceNow Catalog Items, Record Producers, Tasks, Email Templates, and related artifacts; develop Change, Incident, and Problem Management apps.
• Implement REST/SOAP API integrations and use Flow Designer for catalogue workflows and integrations.
• Support ServiceNow Portal configuration in AngularJS and follow Agile/Scrum practices.
• Collaborate with stakeholders, mentor teammates, and stay updated with ServiceNow releases.

Skills

ServiceNow Administration

ServiceNow Development

Agile/Scrum

Tools

ServiceNow

REST API

Flow Designer

AngularJS

Job description

Psiog is a pure play software services specialist focusing on delivering technology services & solutions in the areas of operational efficiency & customer experience. Headquartered in Chennai, India, Psiog services global customers in North America, EMEA, ANZ & APAC across a variety of industries such as Manufacturing, Energy & Utilities, Hi-Tech, Financial Services, Retail and Automobile. Psiog’s core expertise is in building, implementing, testing, integrating & maintaining applications leveraging a variety of cutting-edge tools & technologies.

Key service offerings for the mid-market segment are:

(Modules: ITSM mandatory, ITOM,HAM, SAM, GRC, HRSD )
Experience : 3 to 5 yrs

• Acting as a ServiceNowAdministrator/ Developer
  
• Creating, updating, andmaintaining ServiceNow components including Order Guides, Catalog Items, RecordProducers, Requested Items, Tasks, Email Templates, Inbound Actions, DataImports, and Transformation Maps, as well as developing and supporting Change,Incident, and Problem Management applications using Business Rules, ScriptIncludes, UI Scripts, Client Scripts, UI Policies, Workflows, Assignment Rules,SLAs, Views, and Email Notifications.
  
• Supporting ServiceNowService Catalogue and Requested Items related artifacts
  
• Implementing generalsettings such as incident, problem, change, and SLA
  
• ServiceNow Portalconfiguration working in Angular JS.
  
• Flow Designer to buildcatalogue workflows / integrations.
  
• Following Agile/Scrum/VTBmethodology
  

Automation & Integration

• Implementing REST/SOAP APIintegration
  
• Leveraging Flow Designer tobuild catalogue workflows / integrations
  

Security & Compliance

• Manage user roles, accesscontrols, and authentication mechanisms
  
• Ensure compliance with datagovernance policies and audit requirements through secure logging practices.
  
• Manage ServiceNow Licensesand Subscriptions.
  

Requirements

Collaboration and Continuous Improvement

• Daily connects with Customerand status updates
  
• Collaborate with ServiceNowstakeholders to get the requirements.
  
• Conduct knowledge-sharingsessions and mentor junior team members on best practices.
  
• Be updated with latestfeatures, releases, and upgrades in ServiceNow.
  
• Identify opportunities toimprove operational efficiency through enhanced visibility and automation.
  
• At Psiog, we believe people grow when opportunities do. You’ll be part of an ecosystem that encourages curiosity, innovation, and ownership.
  
• Work with global clients, and enterprise environments, enabling exposure beyond conventional delivery models.
  
• Accelerated career tracks with a faster roadmap to leadership for those who demonstrate capability and initiative.
  
• Opportunity to explore diverse technologies, projects, learning opportunities and domains, allowing you to shape your own growth path.
  
• An organization that celebrates passion alongside profession, encouraging creativity, art, and individuality.