Senior ServiceNow Architect

Persistent Systems; Pune District; Hybrid; INR 3,500,000 - 6,500,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work model

Annual health check-ups

Insurance coverage: group term life, M

Mediclaim hospitalization

Job summary

Persistent Systems is seeking a Senior ServiceNow Developer to design, implement, and support enterprise-scale ServiceNow solutions. You will drive platform modernization, CMDB governance, and automation while collaborating with cross-functional teams across IT operations and cloud environments.

Ideal candidates bring extensive hands-on ServiceNow expertise (ITOM, ITSM, HRSD, Discovery, CMDB, Service Mapping) and strong integration capabilities with REST/SOAP, Flow Designer, and Jira/Confluence.

Qualifications

• 10-15 years of IT experience with ServiceNow development and implementation.
• Extensive hands-on experience with ITOM, FSM, HRSD, Discovery, CMDB, and ITSM.
• Strong CMDB governance, data modeling, and data quality practices.
• Proven experience with Service Graph Connectors, Integration Hub, and automated CMDB ingestion.
• Experience with IRE, reconciliation rules, and governance.

Responsibilities

• Design, develop, implement, and maintain ServiceNow solutions across ITOM, ITSM, FSM, HRSD, ITAM, CMDB, Discovery, and Service Mapping modules.
• Configure and enhance workflows, Flow Designer processes, business rules, UI actions, catalog items, and platform automation capabilities.
• Develop and maintain custom applications, reusable components, integrations, and platform enhancements.
• Lead CMDB architecture, data quality, and governance improvements.
• Lead CMDB integration initiatives using Service Graph Connectors, Integration Hub, and Discovery.
• Configure and manage Identification and Reconciliation Engine (IRE) and data source priorities.
• Implement and support ServiceNow Discovery including MID Servers, probes, sensors, patterns, and identification rules.
• Design and maintain Service Mapping to identify services and dependencies.
• Support integrations between ServiceNow and cloud platforms, monitoring tools, IAM, and third-party apps.
• Collaborate with servers, cloud, infrastructure, network, security, and application teams.
• Troubleshoot Discovery, CMDB, Discovery, and integration issues.
• Monitor platform performance and CMDB Health Dashboards.
• Develop CMDB governance frameworks, data quality standards, and remediation strategies.
• Conduct assessments of configuration management processes and identify improvements.
• Partner with stakeholders and vendors to evaluate new ServiceNow capabilities.
• Create technical docs, runbooks, and architecture diagrams.
• Participate in Agile ceremonies and deployments.
• Provide production support and ensure platform reliability.

Skills

ServiceNow

ITOM

ITSM

CMDB

Discovery

Service Mapping

IRE

REST APIs

JavaScript

Jira

Tools

Jira

Confluence

Visio

Lucidchart

Microsoft Teams

Job description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026.

About Position

We are looking for an experienced Senior ServiceNow Developer with strong expertise in ServiceNow ITOM, FSM, HRSD, CMDB, Discovery, Service Mapping, and platform integrations. The ideal candidate will be responsible for designing, developing, implementing, and supporting enterprise-scale ServiceNow solutions while driving platform modernization, CMDB governance, automation, and operational excellence.

• Role: Senior ServiceNow Developer
• Location: All Persistent Locations
• Experience: 10 to 15 Years
• Job Type: Full-Time Employment
  

What You'll Do

• Design, develop, implement, and maintain ServiceNow solutions across ITOM, ITSM, FSM, HRSD, ITAM, CMDB, Discovery, and Service Mapping modules.
• Configure and enhance workflows, Flow Designer processes, business rules, UI actions, catalog items, and platform automation capabilities.
• Develop and maintain custom applications, reusable components, integrations, and platform enhancements.
• Build, administer, and continuously improve CMDB architecture to ensure data quality, accuracy, and compliance with CSDM standards.
• Lead CMDB integration initiatives using Service Graph Connectors, Integration Hub, Discovery, and automated data ingestion frameworks.
• Configure and manage Identification and Reconciliation Engine (IRE), reconciliation strategies, data source priorities, and governance processes.
• Implement and support ServiceNow Discovery including MID Servers, probes, sensors, patterns, classifiers, schedules, and identification rules.
• Design and maintain Service Mapping solutions to accurately identify business services and infrastructure dependencies.
• Support integrations between ServiceNow and cloud platforms, monitoring tools, identity management systems, asset management platforms, and third-party applications.
• Collaborate with Server, Cloud, Infrastructure, Network, Security, and Application teams to drive platform adoption and implementation success.
• Troubleshoot and resolve Discovery, Service Mapping, CMDB, integration, and platform-related issues.
• Monitor platform performance and optimize CMDB Health Dashboards, Discovery, Service Mapping, and Service Graph integrations.
• Develop CMDB governance frameworks, data quality standards, remediation strategies, and compliance controls.
• Conduct assessments and reviews of configuration management processes and identify improvement opportunities.
• Partner with business stakeholders and third-party vendors to evaluate and implement new ServiceNow capabilities.
• Create technical documentation, architecture diagrams, configuration guides, support documentation, and operational runbooks.
• Participate in Agile ceremonies, sprint planning, backlog grooming, release planning, and deployment activities.
• Provide production support and ensure platform availability, scalability, reliability, and performance.

Expertise You'll Bring

• 10?15 years of overall IT experience with strong expertise in ServiceNow development, administration, and implementation.
• Extensive hands-on experience with ServiceNow ITOM, FSM, HRSD, Discovery, Service Mapping, CMDB, and ITSM solutions.
• Strong understanding of CMDB architecture, governance, administration, and data modeling best practices.
• Proven experience implementing and supporting Common Service Data Model (CSDM).
• Expertise in Service Graph Connectors, Integration Hub, and automated CMDB data ingestion frameworks.
• Deep understanding of Identification and Reconciliation Engine (IRE), reconciliation rules, data-source management, and configuration governance.
• Experience designing and managing Discovery schedules, MID Servers, probes, sensors, patterns, classifiers, and identification rules.
• Strong knowledge of ServiceNow Event Management and ITOM best practices.
• Experience integrating ServiceNow with enterprise applications, cloud environments, monitoring platforms, IAM solutions, and third-party systems.
• Hands-on development experience using JavaScript, Glide APIs, Script Includes, Business Rules, UI Policies, Client Scripts, Flow Designer, AngularJS, Bootstrap, and Jelly.
• Strong knowledge of REST APIs, SOAP Web Services, XML, JSON, HTML, CSS, and HTTP protocols.
• Understanding of enterprise infrastructure including servers, cloud platforms, databases, virtualization, networking, storage, and end-user computing environments.
• Experience using Jira, Confluence, Visio, Lucidchart, Microsoft Teams, and related collaboration tools.
• Strong understanding of ITIL processes, Service Management, Asset Management, Configuration Management, and operational governance.
• Proven ability to analyze complex business and technical requirements and implement scalable enterprise solutions.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent communication, stakeholder management, and documentation skills.
• Experience working within global enterprise environments and distributed teams.
• Ability to mentor junior developers and provide technical leadership across projects and programs.

Benefits

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
  

Values-Driven, People-Centric & Inclusive Work Environment

• Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

• Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.? ServiceNow,Business Consulting