Senior Service Reliability Engineer

Amadeus; Bengaluru; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

Amadeus is seeking a Senior Service Reliability Engineer to own reliability for production applications in a cloud environment. You will lead incident response, implement monitoring, and drive automation across deployment, monitoring, and recovery processes.

Ideal candidates have 8+ years in SRE/DevOps roles, strong Java-based app experience, and hands-on cloud, Kubernetes, and CI/CD expertise in a production setting.

Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field.

Responsibilities

• Own end-to-end reliability of applications in production environments.
• Ensure adherence to SLA, SLO, and SLI targets.
• Continuously improve availability, latency, and performance metrics.
• Lead incident response, triage, and resolution across application layers.
• Design and maintain CI/CD pipelines for application delivery.
• Develop automation for deployment, monitoring, and recovery processes.
• Forecast capacity and ensure scalability of applications.
• Implement monitoring, logging, and alerting systems.

Skills

Java-based apps

Incident management

Monitoring & observability

SLA/SLO/SLI frameworks

Cloud platforms

Kubernetes & Docker

Infrastructure as Code

CI/CD pipelines

Scripting & automation

Troubleshooting cross-stack

Education

Bachelor's or Master's in CS or related

Tools

Terraform

ARM templates

Jenkins

Azure DevOps

GitHub Actions

Prometheus/Grafana/ELK/Dynatrace

Tomcat/IIS

Job description

Job Title

Senior Service Reliability Engineer

Responsibilities

• Own end-to-end reliability of applications in production environments
• Ensure adherence to SLA, SLO, and SLI targets
• Continuously improve availability, latency, and performance metrics
• Ensure applications comply with security, privacy, and governance standards
• Support patching, vulnerability remediation, and compliance requirements
• Lead incident response, triage, and resolution across application layers
• Perform root cause analysis (RCA) and drive permanent fixes
• Reduce Mean Time to Recovery (MTTR) through automation and process improvements
• Act as escalation point for critical production issues
• Develop automation for deployment, monitoring, and recovery processes
• Drive "Reliability as Code" and infrastructure automation
• Build self‑healing mechanisms and reduce manual operational effort
• Design and maintain CI/CD pipelines for application delivery
• Ensure reliable and consistent deployments using automated pipelines
• Support application release cycles with zero/low downtime strategies
• Implement monitoring, logging, and alerting systems
• Define meaningful alerts and reduce noise/false positives
• Create dashboards and metrics for real‑time health visibility
• Conduct performance testing and tuning
• Forecast capacity and ensure scalability of applications
• Optimize cost vs performance in cloud environments

Qualifications

• Education: Bachelor’s/Master’s degree in Computer Science or related field
• Experience: 8+ years in SRE / DevOps / Production Engineering roles; hands‑on experience supporting production‑grade applications in cloud environments

Technical Skills

• Core SRE Skills
  • Experience with JAVA based applications
  • Incident management & on‑call operations
  • Monitoring & observability (Prometheus, Grafana, ELK, Dynatrace, etc.)
  • Knowledge of SLA/SLO/SLI frameworks
• Cloud & Infrastructure
  • AWS / Azure / GCP
  • Kubernetes, Docker (containerization)
  • Infrastructure as Code (Terraform, ARM, etc.)
• Automation & CI/CD
  • Jenkins / Azure DevOps / GitHub Actions
  • Scripting: Python / Bash / PowerShell
• Application Troubleshooting
  • Strong debugging skills across: Application layer (Java, .NET, Node.js)
  • Middleware (Tomcat, IIS, containers)
  • Database & APIs

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Equal Opportunity Employment

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.