Senior Service Designer

Cyient Limited; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Cyient Limited is seeking a Lead/Sr. Service Designer to drive end-to-end service design initiatives in a complex enterprise software environment.

The role requires deep experience in user research, service blueprints, journey mapping, and cross-functional collaboration with product, engineering, and clients; you will transform insights into tangible experiences and system-level design.

Qualifications

• Bachelor's or Master's degree in Service Design or related field.
• Minimum 8 years of proven experience as Service Designer/Design strategist in enterprise software.
• Ability to navigate ambiguity and drive outcomes across all project phases.
• Experience working in complex cross-functional settings with stakeholders.

Responsibilities

• Lead end-to-end service design studies from scoping to delivery.
• Create ecosystem maps, customer journeys, and service blueprints.
• Facilitate cross-functional workshops and stakeholder alignment.

Skills

End-to-end design ownership

Cross-functional collaboration

Stakeholder influence

Independent work ethic

Systems thinking

Education

Bachelor's/Master's in Service Design/Strategic Design/Innovation design management

Tools

Miro

Figma

Azure DevOps

Confluence

MS Office

Job description

Lead/Sr. Service Designer

• Bachelor's / Master's Degree in Service Design, or Strategic Design, or Innovation design management
• Minimum 8 years proven track-record of working as a Service Designer/Design strategist in a complex Enterprise Software domain.

Skills:

As a seasoned Sr./Lead Service Designer navigate ambiguity confidently and solve challenges from an end to end perspective. Ability to operate independently and simply take ownership to make things happen in all project phases - from scoping to delivering results promptly without compromising on excellence! Ability to thrive in complex cross-functional setup, influencing the stakeholders and driving strategic decisions that lead to meaningful outcomes.

Hard Skills:

• Conduct Qualitative and quantitative user insights and analyzing
• Create Ecosystem/Capability maps of existing portfolio of tools
• Heuristic evaluation of Digital tools
• Set-up and execute customer and user research to identify customer needs and pain points (formative and evaluative)
• Create Status-Quo and Future states User journeys, flows with pain points, needs etc.
• Map Opportunity areas
• Write use cases & scenarios, Product features
• Define Service blueprints, key service moments, Service architecture; People, Process and Technology enablers
• Visual communication, and story telling
• Ability to facilitate cross-functional stakeholder co-creation sessions and workshops
• Creating experience prototypes, getting your hands dirty incl. Figma fluency in UX Design
• Ability to work comfortably and seamlessly with other designers in translating the intangibles to tangibles

Soft Skills:

• Curiosity, asking insightful questions, active listening, and engaging more deeply with problems (incl. empathy and self-learning).
• Ability to deal with ambiguity and translating high complexity into experiential design statements
• Effective communication such as explaining rationale, explaining strategic/ecosystemic concepts in easy manner (incl. story telling)
• Collaboration and incorporating ideas of other functions such as developers, clients, and team members (incl. design-thinking)
• Ability to think in systems and communicate complexity effectively to stakeholders.

Tools:

• Miro, Figma, Azure DevOps (for project planning), Microsoft Office Apps, Confluence etc.