Senior MS Engineer, Security

NTT DATA, Inc.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA, Inc. in Mumbai seeks a Security Managed Services Engineer (L2) to oversee clients' security infrastructures. You will monitor incidents, manage requests, and work closely with automation teams to optimize processes.

The ideal candidate will have experience with managing security services, strong communication skills, and a Bachelor’s degree in IT. Work will be on-site, emphasizing a collaborative and client-focused approach.

Qualifications

• Experience with managed services handling security infrastructure.
• Working knowledge of ticketing tools, preferably ServiceNow.
• Strong planning and communication skills.

Responsibilities

• Monitor, identify, investigate, and resolve technical incidents.
• Handle client requests or tickets with technical expertise.
• Manage work queues and perform operational tasks.

Skills

Managed services security infrastructure

Ticketing tools (ServiceNow)

Active listening

Planning skills

Communication across cultures

Client-focused mindset

Ability to work under pressure

Flexibility in approach

Education

Bachelor's degree or equivalent qualification in IT/Computing

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you will monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA). You will actively manage work queues, perform operational tasks, and update tickets with resolution actions. By identifying issues and errors early, you will log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed. Your role includes executing changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals. Collaborative efforts are at the heart of this role; you will work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes. Your analytical skills will be key in auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports to identify automation opportunities. As a go‑to for initial client escalations, you will assist L1 Security Engineers with triage and troubleshooting, and support project work when required. Your contributions to the change management process will ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.

To thrive in this role, you need to have:

• Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
• Proficiency in active listening, with techniques like paraphrasing and probing for further information.
• Excellent planning skills, able to anticipate and adjust to changing circumstances.
• Strong ability to communicate and engage across different cultures and social groups.
• Adaptability to changing conditions and flexibility in approach.
• Client-focused mindset, always putting their needs and positive experience first.
• A positive outlook and the ability to work well under pressure.
• Willingness to put in longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Workplace type: On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.