Senior SAP Cloud Operations Specialist

Sap India Private Limited; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

SAP is seeking an EOS Senior Specialist in Bengaluru to safeguard and optimize strategic enterprise cloud services for SAP Enterprise Cloud Services. You will own execution of changes, migrations, and daily operations across Basis, DB, and Server domains, working with a customer-first mindset.

Ideal candidates have 8–13 years of SAP NetWeaver/ABAP/Java Basis administration, hands-on SAP HANA, Linux/Unix, and experience with cloud and managed services.

Qualifications

• 8 to 13 years of experience as a Technical SAP NetWeaver consultant with ABAP/Java Basis administration.
• Strong technical and process background with customer-first mindset.
• Experience in SAP NetWeaver, SAP HANA, and disaster recovery strategies.

Responsibilities

• Execute customer service requests, system builds, migrations and operations across Basis, DB, and Server domains.
• Drive migrations including OS/DB migrations, cutover planning, and go-live support.
• Respond quickly during escalations and ensure service requests are not impacted during delivery.
• Coordinate with multiple teams to optimize service delivery and implement improvements.
• Apply AI-driven insights to enhance observability and proactive issue resolution.

Skills

SAP Basis

HANA DB

Server management

Critical Situation Handling

Project Management

Education

Bachelor’s degree in Computer Science

Engineering

Information Technologies Management

Tools

SAP NetWeaver

SAP HANA

Sybase ASE

Business Objects

Linux Pacemaker

Ansible

Chef

Job description

EOS Senior Service Execution Specialist

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Enhanced Operations Service Specialist plays a pivotal role within the SAP PCO – Global Cloud Operation Delivery (GCO) - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in at least in one of the areas like SAP Basis, HANA DB, Server management, Critical Situation Handling, Project Management, with a strong technical and process background. A customer first mindset is a must.

As an EOS Execution Service Senior Specialist - you are responsible for:

• Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s.
• Own and execute customer service requests, system build, migration, and operational activities across Basis, DB, and Server domains — meeting SLA/KPI commitments with a customer-first mindset.
• Drive migration activities including system copies, OS/DB migrations, cutover planning, and go-live support.
• Adhoc/Immediate execution of customer service request which are critical during special phases of the customer life cycle.
• Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
• Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
• Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.
• Leverage AI-driven insights to enhance process, SR delivery, system observability, reliability, and proactive issue resolution.

What you’ll build

Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage. Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE) Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred. Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred. Experience in working with Linux pacemaker environment is added advantage.

What you bring

Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management. 8 to 13 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration) Hands-on expertise in SAP Basis administration, SAP NetWeaver, SAP HANA, Sybase ASE, and Business Objects. Strong knowledge of S/4HANA architecture, migration paths, high availability, and disaster recovery strategies. Experience with hyperscale cloud environments (AWS, Azure, GCP) and managed/private cloud operations. Proficiency in Linux/UNIX, Linux Pacemaker, scripting (Shell, Python, Perl), and automation tools (Ansible, Chef). Working knowledge of networking (TCP/IP, DNS, NAT, firewalls, LDAP) and storage. Familiarity with additional SAP technologies: Cloud Connector, Content Server, OpenText, IDM, TREX, MDM, and others. ITIL framework exposure; SAP S/4HANA conversion and OS/DB migration certifications are added advantage 24*7 support model. Rotational 2 shift support of APJ and EMEA time zone. Rotational weekend support Analytical and solution-oriented thinking Strong customer service focus with customer first Mindset.

Where you belong

SAP Private Cloud Operation (PCO) is part of the Customer Services & Delivery board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery. The Enhanced Operation Service is part of SAP PCO GCO Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers’ end-to-end delivery and operation model, during the customer’s cloud transformation journey.

We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process . Please note that any violation of these guidelines may result in disqualification from the hiring process.