Senior Sales Manager (Current Account)

IDFC FIRST Bank; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IDFC FIRST Bank in Mumbai seeks a Senior Sales Manager – Current Account to drive growth and profitability of the current account portfolio across a defined region. The role leads a team of branch officers, expands branch footprint, and ensures high-quality service while maintaining P&L accountability.

You will mentor staff, identify high-potential markets, train the team, monitor daily activity, and ensure achievement of targets.

Qualifications

• Graduate in any discipline.
• Minimum of 7 years of relevant sales experience in banking, preferably branch banking or current account acquisition.
• Strong leadership and team management capabilities.
• Strategic thinker with execution focus.
• Excellent communication and customer orientation.

Responsibilities

• Lead, mentor, and manage a team of branch officers across assigned branches.
• Identify and acquire potential current account customers and asset products to generate revenue.
• Monitor daily sales calls and maintain market coverage.
• Drive activation of current account clients and achieve float targets.
• Provide product training to the team and refreshers.
• Resolve customer queries and service issues promptly.
• Maintain staffing levels and reduce attrition.
• Ensure service quality and delivery standards.
• Evaluate growth strategies using competitor and customer feedback.
• Track performance and align with business plans.
• Recommend branch process improvements.

Skills

Leadership

Sales

Team Management

Market Analysis

Customer Acquisition

Strategy Execution

Communication

Talent Development

Education

Graduate in any discipline

Job description

About the Role

The Senior Sales Manager – Current Account is a key leadership role within the Retail Branch Banking function. The role is responsible for driving the growth and profitability of the current account portfolio across a defined region. This includes expanding the branch footprint, increasing product penetration, and ensuring the delivery of high-quality customer service. The role bearer will lead a team of branch officers, identify high-potential markets, and convert business opportunities into tangible results. With full P&L accountability, this role directly contributes to the strategic objectives of the branch banking business.

Key Responsibilities

Primary Responsibilities

• Lead, mentor, and manage a team of branch officers across the assigned branches.
• Identify and acquire potential customers for current accounts and asset products to generate fee-based revenue.
• Monitor daily sales calls to ensure adherence to the acquisition process and adequate market coverage.
• Drive activation of current account clients and ensure achievement of float targets.
• Conduct regular product training and refreshers to ensure the team is well-informed and up to date.
• Ensure timely and effective resolution of customer queries and service issues.
• Maintain optimal staffing levels and manage team attrition effectively.
• Ensure customer satisfaction by meeting service quality and delivery standards.
• Evaluate and refine growth strategies based on competitor analysis and customer feedback.
• Track business performance and ensure execution aligns with the defined business plan.

Secondary Responsibilities

• Recommend and implement process improvements to enhance service efficiency and quality across the branch network.
• Support employee engagement initiatives and foster a high-performance culture.

What We Are Looking For

Education

• Graduate in any discipline.

Experience

• Minimum of 7 years of relevant experience in sales within the banking industry, preferably in branch banking or current account acquisition.

Skills And Attributes

• Strong leadership and team management capabilities.
• Proven track record in sales and customer acquisition.
• Strategic thinking with a focus on execution and results.
• Ability to analyse market trends and competitor strategies.
• High customer orientation and service quality focus.
• Strong organizational and problem-solving skills.
• Ability to attract, retain, and develop high-performing talent.
• Fluent in English with strong business communication skills