Senior Sales Manager (Current Account)

IDFC FIRST Bank; Gurugram District; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

IDFC FIRST Bank is seeking a Senior Sales Manager for the Gurgaon area to lead the retail branch banking business. The role involves mentoring a team, driving customer acquisitions, and ensuring excellent service delivery. Candidates must have over 8 years of experience in sales banking, possess strong leadership skills, and have a solid understanding of financial products. The position aims to expand the branch footprint and achieve growth targets while ensuring customer satisfaction through quality service.

Qualifications

• 8+ years of relevant experience in Sales Banking.
• Proven ability to mentor and lead sales teams.
• Strong product knowledge and customer service skills.

Responsibilities

• Mentor the Sales Managers across assigned branches.
• Identify leads for potential customer acquisitions.
• Activate current account clients on transactions.

Skills

Sales management

Customer service

Team leadership

Financial products knowledge

Market analysis

Education

Graduate - Any

Job description

Job Title

Senior Sales Manager (Current Account)

Place of work: Gurgaon

Business Unit: Retail Banking

Function: Branch Banking

Compensation: Best in Class in the Industry

Job Purpose

The role entails managing and scaling up the retail branch banking business for the region by implementing strategies to achieve growth targets. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role bearer is responsible for identifying business potential areas for an acquisition of Current Account customers in assigned geographies and using enablers to guide a team to successfully converting the same. The role has a P&L responsibility contributing to the larger branch banking channel objectives.

Responsibilities

• Mentoring a team of Sales Managers across assigned command area of branches
• Identifying leads for an acquisition of potential customers for assets products thus generating fee-based revenues
• Monitoring daily sales call to ensure acquisition process is followed including market coverage
• Activating Current accounts clients on transactions, thereby responsible for current account float delivery against assigned targets
• Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team
• Responsible of timely resolution of customer queries
• Ensuring right level of staffing in the region for CA team
• Maintaining low team attrition
• Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Monitor the growth and execution as per the defined business plan

Managerial & Leadership Responsibilities

• Attract and retain best-in-class talent for key roles in their reporting structure
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
• Enable teams to drive growth targets by providing necessary support

Educational Qualifications

Graduate - Any

Experience

8 + years of relevant experience in Sales Banking