Senior Sales Manager (Current Account)

IDFC FIRST Bank; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

A leading bank in Bengaluru seeks a Senior Sales Manager for Current Accounts to drive growth and profitability. The role includes leading a team, acquiring customers, and ensuring high service quality. Candidates should have at least 7 years in banking sales, strong leadership, and analytical skills. This position offers a chance to contribute to strategic objectives while ensuring excellent customer service.

Qualifications

• Minimum of 7 years of relevant experience in sales within the banking industry.
• Preferably in branch banking or current account acquisition.

Responsibilities

• Lead and manage a team of branch officers.
• Acquire potential customers for current accounts.
• Monitor daily sales calls and market coverage.
• Drive activation of current account clients.
• Resolve customer queries and service issues effectively.
• Evaluate growth strategies based on market analysis.

Skills

Leadership and team management

Sales and customer acquisition

Strategic thinking

Market analysis

Customer orientation

Problem-solving skills

Communication skills

Education

Graduate in any discipline

Job description

About the Role

The Senior Sales Manager – Current Account is a key leadership role within the Retail Branch Banking function. The role is responsible for driving the growth and profitability of the current account portfolio across a defined region. This includes expanding the branch footprint, increasing product penetration, and ensuring the delivery of high-quality customer service. The role bearer will lead a team of branch officers, identify high‑potential markets, and convert business opportunities into tangible results. With full P&L accountability, this role directly contributes to the strategic objectives of the branch banking business.

Key Responsibilities

Primary Responsibilities

• Lead, mentor, and manage a team of branch officers across the assigned branches.
• Identify and acquire potential customers for current accounts and asset products to generate fee‑based revenue.
• Monitor daily sales calls to ensure adherence to the acquisition process and adequate market coverage.
• Drive activation of current account clients and ensure achievement of float targets.
• Conduct regular product training and refreshers to ensure the team is well-informed and up to date.
• Ensure timely and effective resolution of customer queries and service issues.
• Maintain optimal staffing levels and manage team attrition effectively.
• Ensure customer satisfaction by meeting service quality and delivery standards.
• Evaluate and refine growth strategies based on competitor analysis and customer feedback.
• Track business performance and ensure execution aligns with the defined business plan.

Secondary Responsibilities

• Recommend and implement process improvements to enhance service efficiency and quality across the branch network.
• Support employee engagement initiatives and foster a high‑performance culture.

What We Are Looking For

Education

• Graduate in any discipline.

Experience

• Minimum of 7 years of relevant experience in sales within the banking industry, preferably in branch banking or current account acquisition.

Skills And Attributes

• Strong leadership and team management capabilities.
• Proven track record in sales and customer acquisition.
• Strategic thinking with a focus on execution and results.
• Ability to analyse market trends and competitor strategies.
• High customer orientation and service quality focus.
• Strong organisational and problem‑solving skills.
• Ability to attract, retain and develop high‑performing talent.
• Fluent in English with strong business communication skills.