Senior Sales Execution

Hapag-Lloyd AG; Chennai District; Sur place; INR 1 200 000 - 2 000 000; Plein temps

Résumé du poste

Hapag-Lloyd AG in Chennai seeks a results-driven Account Manager to achieve annual targets for Ocean, Cargo, and Ship Green initiatives, while delivering high-quality service to customers and promoting digital and Inland products.

You will manage accounts, negotiate contracts, and coordinate with Sales teams, using Salesforce and other tools. Strong logistics experience and MS Office skills are required.

Qualifications

• Bachelor’s degree or MPA in a related field
• Minimum 6 years of logistics industry experience with a results focus
• Proficient in English and local language; strong customer service orientation
• Solid knowledge of data quality, trade & transport processes, and steering
• Experience with FIS, QLIKVIEW, and Salesforce; strong MS Office skills

Responsabilités

• Evaluate customer potential and update Account Strategy.
• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts.
• Work on CHO must targets and drive Ship Green initiative among customers.
• Ensure regular updates of all activities in Salesforce.
• Drive LKA customer performance and ensure Account plans updates.
• Prepare and conduct visits, report and follow-up on visits.
• Conclude contracts for MR customers (proposal, negotiation, closing).
• Record commitments (tender tracking/commercial).
• Drive CU business for foreign MRs and adhere to Push-Pull process.
• Selectively engage in TM discussions where relevant (tender guidance and negotiations).
• Provide feedback on the market including rates, competition, market conditions to stakeholders.
• Give clear info to Sales Coordination regarding pricing requirements for future communications with TM.
• Provide clear info to Sales Coordination regarding handover to Customer Service
• Describe a situation where you converted a new customer or won back lost business. What was your approach and what was the outcome?
• How would you increase market share in a territory where competitors are well established?
• Describe a successful negotiation that improved both customer satisfaction and business profitability.

Connaissances

English & local language

Customer service

6 years logistics experience

Data quality awareness

T & T knowledge

Formation

Bachelor’s degree/MPA

Outils

FIS

QlikView

Salesforce

MS Office (Word, Excel)

Description du poste

Job Description:

• AchieveannualtargetsforOcean,CHandShipGreen.

• Ensurethehighestlevelofqualitywheninteractingwithourcustomers,becustomer-oriented and create value for customers as well as for Hapag-Lloyd.

• Promotealldigital/InlandproductsforHapag-Lloydtoour customers.

Responsibilities

• EvaluatecustomerpotentialandupdateAccountStrategy.

• Continuouslyimprovethecustomerportfoliobysecuringnewaccountsandremoving underperforming accounts.

• WorkuponCHOptimustargetsanddriveShipGreeninitiative amongcustomers.

• EnsureregularupdatesofallactivitiesinSalesforce.

• DriveLKAcustomerperformanceandensureAccountplansupdates.

• Prepareandconductvisits,reportandfollow-uponvisits.

• ConcludecontractsforMRcustomers(proposal,negotiation,closing)

• Recordcommitments(tendertracking/commercial)

• DriveCUbusinessforforeignMRsandadheretoPush-Pullprocess.

• SelectivelyengageinTMdiscussionswhererelevant(e.g.,tenderguidance andnegotiations, special commodity market rates, etc.)

• Providefeedbackonthemarketincludingrates,competitionactivities,marketconditionsetc.,to all relevant stakeholders.

• GiveclearinfotoSalesCoordinationregardingpricingrequirementstoenablefuture communications with TM.

• ProvideclearinfotoSalesCoordinationregardinghandovertoCustomerService

• Describe a situation where you converted a new customer or won back lost business. What was your approach and what was the outcome?

• How would you increase market share in a territory where competitors are well established?

• Describe a successful negotiation that improved both customer satisfaction and business profitability.

Qualifications

• Bachelor’sdegree/MPA

• 6yearsindustryexperienceinlogisticsindustry.FocusedonResultorientatedmanagement.

• Englishandlocallanguageand/orCustomerServicefunctions.

• Strongknowledgeofdataqualityimportance,T&T,steering,etc.,

• Strongknowledgeofuserapplicationsystems(FIS,MSOffice,Word, Excel).

• Knowledgeofuserapplicationsystems(FIS,QLIKVIEW,SALESFORCE).

Requirements: