SENIOR RESOLUTION COORDINATOR, CONTACT CENTER

Walmart; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Maternity and parental leave

PTO

Health benefits

Job summary

Walmart is seeking a Customer Care Senior Resolution Coordinator in Bengaluru. This role involves managing a high volume of customer service requests through various channels including phone, chat, and email. The ideal candidate should possess strong communication skills and a customer-centric mindset.

Applicants should have 1–5 years of customer service experience and be capable of navigating multiple systems to resolve inquiries effectively. Walmart offers a robust compensation package along with various performance incentives and benefits.

Qualifications

• 1–5 years of relevant experience in customer service.
• Must type a minimum of 25 WPM.
• Flexible to work in a 24/7 environment.

Responsibilities

• Handle a high volume of incoming calls, chats, and emails.
• Ensure customer satisfaction while navigating multiple systems.
• Analyze and process critical customer queries accurately.

Skills

Customer service experience

Excellent communication skills

Microsoft Office proficiency

Customer-focused mindset

Ability to multitask

Education

Any graduation

Tools

Data-entry software

Microsoft Outlook

Microsoft Word

Job description

About Team

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, and email. It is a metrics driven center dedicated to driving results where associates thrive in a high-volume environment that handles over 10 million contacts per year.

What you'll do

• As a Customer Care Senior Resolution Coordinator, take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
• Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
• Be punctual, reliable, problem‑solve, act with integrity, and be dedicated to making a difference.

What you'll bring

• 1–5 years of relevant Customer Service experience.
• Excellent written and verbal communication skills.
• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering extraordinary customer care.
• May be asked to switch between any support channel—phone, chat, and email—based on business requirements.
• Review, analyze, and process critical customer queries with accuracy.
• Adhere to quality, compliance guidelines and SLA’s.
• Must type a minimum of 25 WPM.
• Proficient with Microsoft Office programs (Outlook, Word).
• Successful completion of mandatory training.
• Flexible work in a 24/7 work environment with rotating weekly time off.
• Work in permanent night shifts or any assigned shifts on a rotational basis.
• Any graduation.

Minimum Qualifications (Additional)

• 6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
• 6 months experience with basic computer processing/data‑entry software.

Primary Location

Bldg 2 Cumulus Prestige Tech Cloud, India.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits such as maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Back Office
Role: Back Office Operations
Employment Type: Full time

Contact Details

Company: Walmart
Location(s): Bengaluru
Ability to work in a team environment with members of varying skill levels; highly motivated; learns quickly.