SENIOR RESOLUTION COORDINATOR, CONTACT CENTER

Walmart Global Tech India; Chennai District; Hybrid; INR 279,000 - 390,600; Full time

Benefits offered by this job

Health benefits

Maternity and parental leave

Paid time off

Job summary

Walmart Global Tech India is seeking a Customer Care Senior Resolution Coordinator who will manage a high volume of incoming calls, chats, and emails while resolving customer inquiries. The ideal candidate will have a customer-focused mindset, strong communication abilities, and proficiency in Microsoft Office.

This position requires flexibility to work in a 24/7 environment, including rotating shifts. Benefits include a comprehensive compensation package and various incentive awards.

Qualifications

• 1 to 3 years of relevant customer service experience.
• Excellent written and verbal communication skills.
• Able to manage multiple tasks simultaneously.

Responsibilities

• Handle a high volume of incoming calls, chats, and emails.
• Navigate multiple systems to resolve customer issues.
• Communicate professionally and ensure customer satisfaction.

Skills

Customer service experience

Excellent communication skills

Microsoft Office proficiency

Problem solving

Job description

Job Summary

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.

What You Will Do

As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.

Qualifications

• 1 to 3 Years of relevant customer service experience
• Excellent written and verbal communication skills
• Able to interact professionally with customers
• Ability to manage multiple tasks simultaneously
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• Successful completion of mandatory training
• Should be flexible to work in a 24/7 work environment with rotating weekly time off
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis

Minimum Qualifications

• 6 months’ experience addressing and responding to customer requests in a contact center or retail industry environment
• 6 months experience with basic computer processing/data entry software

Preferred Qualifications

• Experience in retail, contact center operations, or a related area

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include best-in-class benefits such as maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

Location

#173, 3rd Floor, Block B, Sholinganallur, India