(IND) SENIOR RESOLUTION COORDINATOR, CONTACT CENTER

Walmart Global Tech India; Bengaluru; Hybrid; INR 400,000 - 600,000; Full time

Benefits offered by this job

Maternity and parental leave

Health benefits

Performance incentives

Job summary

A leading global technology firm in Bengaluru is seeking a Senior Resolution Coordinator to handle customer inquiries across calls, chats, and emails. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to work in rotating shifts. Responsibilities include optimizing customer interactions and ensuring satisfaction through effective communication. Benefits include competitive compensation, performance incentives, and a comprehensive suite of health benefits. This role requires immediate availability and a customer-focused mindset.

Qualifications

• 1–6 years of relevant customer service experience.
• Ability to interact professionally with customers.
• Flexibility to work 24/7, including night shifts.

Responsibilities

• Take a high volume of incoming calls, chats, and emails.
• Communicate professionally to ensure customer satisfaction.
• Review, analyze, and process critical customer queries.

Skills

Customer service experience

Excellent written communication

Ability to manage multiple tasks

Customer-focused mindset

Typing speed of at least 25 WPM

Proficient with Microsoft Office

Education

Graduation (any degree)

Job description

(IND) SENIOR RESOLUTION COORDINATOR, CONTACT CENTER

Join to apply for the role at Walmart Global Tech India.

Position Summary: You make sound judgments and promote a associate‑focused environment. You optimize execution and results, inspire commitment through communication and influence, demonstrate adaptability while thinking strategically, build and sustain internal and external relationships, and work in US hours shifts.

What You’ll Do

• Take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to answer questions and resolve issues.
• Communicate professionally in a conversational manner using all available resources to ensure customer satisfaction.
• Be punctual, reliable, problem‑solving, act with integrity, and be dedicated to making a difference.

What You’ll Bring

• 1–6 years of relevant customer service experience.
• Excellent written and verbal communication skills.
• Ability to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer‑focused mindset with high urgency – role model for delivering extraordinary customer care.
• Can work across phone, chat, and email support channels.
• Review, analyze, and process critical customer queries accurately.
• Adherence to quality, compliance guidelines and SLA’s.
• Typing speed of at least 25 WPM.
• Proficient with Microsoft Office (Outlook, Word).
• Successful completion of mandatory training.
• Flexible to work 24/7, rotating shifts; willing to work permanent night shifts or rotational base.
• Graduation (any degree) or equivalent experience.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. At Walmart Global Tech, we are a team of software engineers, data scientists, cybersecurity experts, and service professionals. This role is based in our Bangalore office with flexibility for associates to manage personal lives.

Benefits

Beyond the great compensation package, you can receive incentive awards for performance, along with a full suite of benefits including maternity and parental leave, PTO, health benefits, and more.

Belonging

We aim to create a culture where every associate feels valued for who they are, foster opportunities for all, and be a Walmart for everyone.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice.

Minimum Qualifications

6 months' experience addressing and responding to customer requests in a contact center or retail industry environment; 6 months experience with basic computer processing/data entry software.

Preferred Qualifications

In retail, contact center operations, or a related area.

Primary Location

Bldg 2 Cumulus Prestige Tech Cloud, India R-2381759.

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