Senior Relationship Officer Wheels

AU SMALL FINANCE BANK; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited in Mumbai seeks a Senior Relationship Officer Wheels to be the primary interface with customers and dealer channels for vehicle finance. You will source, qualify, and close auto loan opportunities while ensuring compliant processes.

This role requires field work 90% with travel to dealers, strong communication, and ability to meet monthly targets. The candidate should manage dealer relationships, verify documents, and deliver timely service.

Qualifications

• Proven ability to meet sales targets and productivity
• Experience in sourcing and converting leads from channels
• Willing to visit customers for documentation and credit processing
• Strong knowledge of vehicle sale/purchase documents

Responsibilities

• Achieve assigned targets and monthly productivity requirements.
• Generate potential business leads from sourcing channels and bring to closure.
• Assess customer profiles, visit customers to collect documents, and refer to credit for approval.
• Ensure vehicle delivery and safeguard against asset mispricing.
• Follow up on deferrals and post-disbursement documents promptly.
• Source only from authorized dealers and empanelled channels.
• Manage dealer relationships to generate business volumes through these channels.
• Ensure asset verification and timely customer servicing.

Skills

Customer-centric mindset

Digital apps proficiency

Work ethic & detail orientation

Willing to learn & grow

Integrity & ethics

Bias for action

Ownership & accountability

Education

Any Graduate

Job description

Group Company: AU Small Finance Bank Limited

Designation: Senior Relationship Officer Wheels

Position description: Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities

• 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• 2. Generate potential business leads from sourcing channels, follow up and bring it to closure
• 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• 5. Follow up and collect deferrals and post disbursement documents in a timely manner.
• 6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
• 7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.
• 8. Ensure Asset verification and Non starter-Early default cases and build relationships
• 9. Ensure timely servicing of customer service requests

Additional Responsibilities

• 1. No false commitments in the market place/ Misselling strictly not allowed
• 2. No cash transactions without official reciepts
• 3. share all relevant information with seniors promptly.
• 4. To understand the core of the bank's business philosophy and methodology
• 5. Explain terms and conditions to the customer with full transparency and clarity
• 6. Provide timely feedback on customers to the channels

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators:

Business Volume, Average Ticket size, Boarding rate

Required Competencies:

• 1. Customer-centric mindset and actions
• 2. adept at handling digital business apps and software
• 3. hard work and detail-orientation
• 4. eager to learn and grow as a banking professional
• 5. positive mindset, ethical and high integrity
• 6. Bias for Action and Urgency
• 7. ownership and accountability for results

Required Knowledge:

• 1. Knowledge of documents pertaining to vehicle sale / purchase
• 2. Aptitude for sales & marketing - lead generating activities
• 3. Persistence and patience in dealing with clients
• 4. Target Market Knowledge - Local Area geography familiarity
• 5. Familiarity with Digital applications
• 6. Detailed data collection/recording

Required Skills:

• 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• 2. Relationship Management - Client-Centric Approach, respectful
• 3. Sales Forecasting & Reporting

Required Abilities

• Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
• Other:

Work Environment Details: 90% - Field, 10% - Office

Specific Requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit:

Other Details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
• Union Affiliation: